BMW

I was recommended to L&C BMW when I bought my MINI Cooper (yes, I have written an opinion on my lovely car!) roughly a year ago. Before I go any further, I can say that so far, my dealings with the dealer have been nothing other than pleasureable. I'll explain. STAFF The human aspect of any car dealership is, in my book, one of the most important aspects when looking to purchase a car. When purchasing my MINI, I did in fact intend to buy the car from a local dealership (L & C Tunbridge Wells is a good sixty miles from where I live!) but was put off by the unprofessional attitudes of the staff ... more

Having recently just purchased a BMW and put it through it's 1st service I thought I would share my experience. Upon changing changing jobs I lost my company car and found myself in the position of needing to buy my own car. To my Mums disappointment, I was not considering buying a Nissian Micra, but wanted something a bit better and with a bit more style. 1st stop - a local VW garage in Portsmouth: After visiting this garage 3 times and still not managing to get to see a sales person or in fact get anyone in the showroom to talk to me, I decided that I really did not like VW's and decided to ... more

Two months ago, I purchased a BMW 323ci convertible from Vines of Guildford who are BMW main dealers. The car is 8 years old and had just over 47000 miles on the clock. It was sold with a BMW used car warranty but with certain exclusions due to its age, explained to me after I had paid a deposit on it. In the last couple of weeks, knocking noises have started coming from the engine which have progressively got worse. I've owned three BMWs and I know these cars well but I've never had one do that before. Very worried I checked the service history booklet 'Evidence of maintenance work' that came ... more

I purchased a BMW 123d M Sport from Barons BMW (Farnborough) in 2009. The test drive demonstrated a couple of minor problems to be resolved, these being an interior storage compartment which wouldn't open and an air whistling noise coming from the drivers door window at speeds of 60mph and above. The sales person made a note of the faults and assured me that both would be dealt with during the pre-delivery check, which would be completed by one of their trained technicians. I collected the car a couple of weeks later and handed over the keys to my old vehicle in part exchange. This was my ... more

I recently had my vehicle serviced at HR Owen Heathrow BMW in West Drayton and found the overall experience brilliant. I have had numerous BMW's and been to many dealerships but I found them to be very professional and thorough. The pricing was competitive and they advised me on all the extra items my car needed after carrying out a FREE Maintenance Check. The one thing I found unique about them was they offered me a Service While I Fly facility. I dropped my car off to the dealership and the courtesy bus took me straight to the airport for my business flight. When I returned, they collected ... more