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I Need An ISP - ISP QUEST 1

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18.01.2001 (09.02.2001)

Advantages:
Cheap calls priced per minute, no cut - off time, reputable company, choice of packages

Disadvantages:
May prove expensive for heavy internet users

Recommendable Yes:

23 Ciao members have rated this review on average: very helpful See ratings
very helpful by (95%):
  1. Festa
  2. wilsam00
  3. linda01865
and 35 other members
helpful by (3%):
  1. Stella.Dave
somewhat helpful by (3%):
  1. sjl02

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The overall rating of a review is different from a simple average of all individual ratings.

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My quest to find a new ISP started yesterday. With the not exactly surprising (but nonetheless tragic) demise of RedHotAnt (R.I.P), I needed quick and cheap access to the internet in order to continue my blossoming online literary career. (Or in other words, so I could keep on Ciao-ing).

Resorting to my original Freeserve connection (and trying desperately hard not to think about what it was costing me), my first stop was Ciao! but unfortunately the site we know, love and trust for consumer opinions was experiencing trouble. It was no longer in English but German, so seeking advice was not possible.

Second stop, the Ciao UK e-group. Wallowing in large amounts of self pitty, I posted my despair for all to read. No ISP and no Ciao! What a bad day I was having. My mood was lightened slightly by quick responses from 2 members, both recommending NTL as a very reliable option to consider. Feeling a little better, I headed to their site and hastily completed the sign up process, but the news was not good. Connection to NTL could take a possible 3 months to happen. My heart sank.

What now? Where would I find an ISP to tide me over (without bankruptcy), until NTL came good? Net4nowt seemed as good a place to try as any. For those unfamiliar with it, Net4nowt is a site that lists ISP's, and has a user comments section with each service, so you can see what real people think. (Similar principle to Ciao, except the comments are, on the whole, shorter and sometimes less than useless).

Browsing the 'access with subscription' section, I glanced at A.O.L., took a look at their site and signed up for the 50 hour free trial. Dispatch of the CD-R would be within a few days. That offer would suffice my needs for a while, although I still needed cheap access to prevent my body suffering net withdrawal symptoms in the meantime.

Continuing my search I came across a familiar name, BT. I quite like BT and have always had good service from them in the form of both my home and mobile phone lines. So, I headed for the website, BTinternet. My immediate impression was not great. The site had a bit of a cluttered look to it, and the text was, I felt, a bit too small for comfortable reading. But, in the middle of the page I saw what I was looking for, a choice of services offered. SurfTime, Credit Card, and Pay-as you-go. (Also a 4th option, 'Anytime', unfortunately not up and running yet though).

I looked at the available options and the common factor in all the deals was a low call cost. Just 1p or 2p a minute depending on which package you choose. SurfTime and Credit Card had a subscription fee for which you gained some free call access time, but as primarily a day time net user, the cheap calls were the appealing factor for me. So, I opted for Pay-as you-go, the non-subscription service that simply offers cheap calls all the time. 2p a minute between 8am - 6pm on weekdays, and just 1p a minute the rest of the time.

Happy that I could at least use this service to gain some relatively cheap net access while my quest for total ISP satisfaction continued, I clicked the link. A small software programme had to be downloaded, and this was done within a few minutes. I hastily disconnected from Freeserve and clicked the BT icon on my desktop. This set up my BTinternet dial-up, and produced another icon and some text to read. I just wanted to get going so I clicked my new icon and...nothing. Tried again and...nothing.

I decided perhaps I should have read the text afterall, so after digging it out from the recycle bin (I can't stand having a cluttered desktop), I read it. Realising that although I had downloaded the software, I hadn't actually signed up with BTinternet, and that was the problem. Annoyed that I hadn't been prompted to sign up, (despite the fact that common sense should have told me to do it) I headed back to the BTinternet site, courtesy of my Freeserve connection again. Signing up was easy and comprised of giving just a few details, taking just a couple of minutes.

Time to try again. I disconnected Freeserve, clicked my BT icon and...nothing. Clicked again...more nothing. Once again I had to rifle through the depths of my recycle bin to find the text and re-read it. No clues there, so back to the recycle bin the text went, and this time I emptied it too. (Never will that doomed document blight my desktop again!).

Back to the BTinternet website I went, (no need to mention which connection I had to use again), on a mission to solve my problem and finally get my 2p per minute connection. I re-read the details of the Pay-as you-go package, and there, in very small print was the answer. If you have a permanent number withhold on your phone, this service will not work. I read on, in disbelief, but fortunately came across the instructions to overcome this hitch. I needed to pre-fix the dial-up number with a combination of numbers, commas, and speechmarks.

Once this was done I would be able to use my new connection. Slightly miffed in the knowledge that through call charges it had already cost me a fortune to set up, I clicked again. With bated breath I listened for the magical bleeping to start, and....nothing? No, only joking, it worked!
Bleeps, more bleeps, and a few more bleeps later I had my connection at 45,333 bps. Good or bad, i'm not entirely sure, but it worked.

I accessed all my regular haunts with ease and finally felt my quest for ISP satisfaction had made a small step in the right direction. I had a reasonably priced connection to use to continue my search for the ultimate ISP for me!

There does not appear to be any cut-off time on this connection, but why would there be? When paying per minute you are no doubt welcome to frequent the service for as long as you wish, the longer the better as far as BTinternet is concerned. (More money for them of course). For the heavy internet user this may well, despite low call rates, prove costly. But for the light user, or for a fill in while hunting out a better deal, it's great.

The 'Anytime' service providing 24/7 free call access at £14:99 per month is due to start soon. You can sign-up, to get notification of when it actually becomes available, at the BTinternet site. I look forward to this for two reasons... No1, it should prove to be an economical service for net users, and No2, it will come under a different Ciao section so watch out for more ISP QUESTs

* ~ * UPDATE * ~ *

Anytime was launched on the 26th Jan 2001. Full details at the site or see my review titled 'Is This Perfection - ISP QUEST III'


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Comments about this review »

Festa 17.02.2002 19:38

Thanks for that opinion. I am looking to change ISP's at present. Are they still as good?

edraper 10.02.2001 12:59

Very interesting to say the least. I joined Bt internet today.......left Freeserve. I found that once I had removed all Freeserve files etc from my hard drive BT loaded without problem. eddie draper

offy 25.01.2001 20:08

I'm with LineOne surftime (£9.99 p/m unlimited eves and weekends) and I have found them superb, having had problems with RedHotAnt and Ezesurf previously. I know you need a daytime ISP, but for evening surfers, I really can recommend LineOne. I enjoyed reading your opinion - it reminded me of my many ISP trials! I also had the same problems with 1471 blocking and had to add additional codes to my dialing, so it may be a frequent problem. Good luck with the ISP quest. I shall watch it with interest.

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Product details

Type Internet Service Providers

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Review Ratings »

This review of BT - British Telecom has been rated:

"very helpful" by (95%):

  1. Festa
  2. wilsam00
  3. linda01865

and 35 other members

"helpful" by (3%):

  1. Stella.Dave

"somewhat helpful" by (3%):

  1. sjl02

The overall rating of a review is different from a simple average of all individual ratings.



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