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I have been a BT Internet customer for approaching 2 years.
Initially it was a decent service, you use it, you pay.
Then they introduced Free Evening and weekend calls, service levels were slaughtered as usernames and passwords were handed out on the net - BT had no way of avoiding duplicate connections from different phone lines.
Now they offer free calls 24 hours a day. They have made an investment in increasing their capacity but as their product has developed, so has the ease with which you can get it wrong and incur charges.
When it was free evenings and weekends, they said you HAD to use their BT dialer to connect or you would be charged for calls to the 0800 number.
The dialer served only to lock up your machine and use 100% of available processor power until connected. All so they could guarantee that the first page you looked at was their homepage.
Now it is free access 24/7, it has got worse. Still have to use their dialer but you now can only use the free service from a BT line AND you can only use it from one nominated phone number. Laptop users beware!
Email servers regularly are unavailable for periods of time. Speed is now very good and I have to say the connection is much more reliable. However, support is pointless via email. I have never had a reply to any difficult question, they are only capable of sending robot replies like 'empty your cache', 'check your email software'. Rubbish.
But that nasty insistence on using their dialer software to make connection more restrictive, roaming impossible and margin for error (and charging) wider, just borders on corporate evil.
They actually pay people to work out how they can capitalise on people's mistakes and for that reason, I am desperate to get away from them.
excellent op you raise some useful poits,must say though for a mere hobbyist user like me who just uses a pc for pleasure and fun bt anytime is perfect,cheers jane
Douglas334 28.03.2001 18:57
Good op!! I use Bt internet and find it to be a superb service. As you said it is fast which is a very good thing but I have never had a problem with the dialer and find that it connects very quickly. It is brilliant value for what you get. Thanx Douglas
philmuss 28.03.2001 18:57
good opinion try freeserve and they are cheaper at only £12.99 for 24/7 access