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115 Reviews

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Having moved at the end of last year and on a tight budget i had a BT phone line installed with anytime free calls but decided that the internet was going to take a back seat for a while, much to... more

User Reviews

for BT Broadband

Rating Summary based on 115 reviews

  • 5 Stars
    24
  • 4 Stars
    25
  • 3 Stars
    4
  • 2 Stars
    9
  • 1 Star
    53

Detailed rating

  • Quality of Help
  • Quality of Service
  • Speed of Service
  • 4.5
  • 3.8
  • 4.5
  • 49 of 49 Ciao users found the following review helpful
    Picture of kelr101

    Level 6 kelr101

    Member since 11/08/2003

    Reviews written: 85

    User recommends the product

    Advantages Advantages 1MB Fast Connection, Reliable 24-7, Fast Download times

    Disadvantages Disadvantages Poor Technical Support

    *Background* My Partner recently started work as a web programmer, so we decided that we needed a reliable, and fast connection to the Internet, to enable him to work from home. We also wanted to take advantage of the many websites, allowing you to download game, movies and music. We opted to use Broadband, as we needed a more reliable service than the standard 56kbps dial-up service. Basically broadband is a high-speed connection to the Internet that is active 24hours a day. It has a large capacity to send and receive files from the Internet and is considered to be a much faster service than ... more
  • 50 of 50 Ciao users found the following review helpful
    Picture of robert_parnham

    Level 5 robert_parnham

    Member since 30/09/2003

    Reviews written: 46

    User recommends the product

    Advantages Advantages Good Technical Support, Fast & Reliable

    Disadvantages Disadvantages No SMTP support (details in the review), Cocked up Order, 12 Month Contract

    Internet access is becoming one of those necessary evils, something most of us (who already have it) would be hard pressed to live without. But getting on-line has always been a rather complicated business, all that farting around dialling a service provider only to be kicked off a few minutes later. WHY DO I NEED BROADBAND? For me, though, dial up internet was consigned to the dim and distant past many years ago. If you’ve read my BT review, you’ll know that I had a natty little device called a highway box – which did away with a conventional modem. Rather than having an annoying, beeping ... more
  • 23 of 23 Ciao users found the following review helpful
    Picture of thedevilinme

    Level 8 thedevilinme

    Member since 13/05/2008

    Reviews written: 1234

    User doesn't recommend the product

    Advantages Advantages Im off to Virgin!

    Disadvantages Disadvantages Virgin have changed the instaltion date 3 times!

    After yet another tiresome and bloody awful year with BT on option 2 broadband we have finally dumped them for Virgin. Once I saw Branson's shiny red vans dropping those brand new fibre optic cables in our street we jumped at the chance to get off this dreadful service. We were there at the beginning of the internet with all manner of dial-up services, from Freeserve to Tiny, which ever of those free discs that came your way, before the extremely ironically entitled pay-per-month BT dial-up services 'Surftime' and 'Anytime' allowed you to pay per period not minute, before broadband came along ... more
  • 16 of 16 Ciao users found the following review helpful
    Picture of steven3001

    Level 2 steven3001

    Member since 02/02/2003

    Reviews written: 17

    User recommends the product

    Advantages Advantages Reliability

    Disadvantages Disadvantages Price

    Providing an excellent complete total broadband service, that is reliable, from a company you know and trust and offers more than any other supplier. As you may be or may not be aware as recently featured on watchdog BT was voted the best broadband provider. Not only that but has been voted the best provider for 3 years running. It has also been voted the best on reliability, so you know for sure you are going to get a guaranteed excellent service. Though BT has a higher price compared to most other suppliers, I went for BT based on the service been reliable and was more than happy to pay ... more
  • 25 of 25 Ciao users found the following review helpful
    Picture of Drooboy

    Level 3 Drooboy

    Member since 14/02/2002

    Reviews written: 29

    User recommends the product

    Advantages Advantages Super-fast, generally reliable, easy setup

    Disadvantages Disadvantages Beware hidden costs, technical support not great

    I’ve been on the internet now at home for almost five years, and in all that time I’ve suffered the use of a 56kbps dial-up connection. When I started my job three years ago and experienced the delights of a super-fast broadband connection, I vowed I would switch to broadband at home at the earliest opportunity. Well, three years is a pretty long time but finally I have made the switch. And though there were some teething troubles, it has been one of the best purchases of the year so far. ** CHOOSING A PROVIDER ** Having been with Freeserve (now Wanadoo) for years, the natural place for me to ... more

Product information

for BT Broadband

Product Details

Type Internet Service Providers

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