BT Broadband

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You can't go wrong (well, you can)

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5 May 26th, 2004  (May 27th, 2004)

38 Ciao members have rated this review on average: very helpful

Advantages:
Easy to set up yourself (overlooking the fact you don't have a choice), fast(er/ish), FREE tech support and customer services (resembled sometimes in the quality)

Disadvantages:
12 month contract (well I needed to put something)

Recommendable Yes:

Detailed rating:

Quality of site content

Technical support quality

Ease of installation

Range of services (e.g. web-space, email)

Access & availability of service

Value for money

somebodyrandom

somebodyrandom

About me:

Not sure what to put, please read my reviews, will think of something more interesting soon hopefull...

Member since:11.08.2000

Reviews:158

Members who trust:10

A couple of months ago we received our internet bill for standard dial up at one and a half pence per minute. After the postman complained about the weight of it, we opened it to find a bill for £33.57, and yes I have put the decimal point in the correct place.
That bill signalled the start of a change- a change so big, so extraordinarily important, so life changingly critical that.... well the important thing was that it was the start of a change.
Why should we pay over thirty pounds a month for ancient dial up, when there are broadnband packages available for half the price? Well the answer was simple, we shouldn't. We changed to BT broadband.
For those people who are only intersted in my life END OF REVIEW.

However, if you would like to know more about BT broadband (which I presume is why you chose to read this opinion...and many thanks for doing so) please keep reading.

There are dozens of companies out there, all offering broadband. This list is endless/contains many companies/is infinite/is longer than a long piece of string held between a very long man's long arms etc you get the point. All of their prices differ by a couple of (insert preferred monetary unit, for me) pounds on face value. However, as with everything in life, there are many things you need to be aware of (and no I don't mean the irritating call girl somewhere in India trying to sell you a great value mortgage, whilst speaking in some language that resembles English but sounds more like the guy who does the tannoy announcements at railway stations).

For a start, you need to know what speed you want (thats connection speed and not the stuff you might get offered in a club). There are principally three speeds- 256K, 512K and 1Mb. Some companies also offer 128K and 2Mb broadband speeds, however I will omit these as they will only complicate matters (not mentioning any names NTL). In comparison to standard dial up, 256K is 5 times faster, 512K is ten times faster and 1Mb is twenty times faster. All of the speeds however are quoted speeds, they usually are slightly slower. Shame how other things aren't like this, (did I really drink a whole pint of beer that quickly?). Anyway, I would recommend the 512K speed, unless you are a serious online gamer, a serious downloader of videos and music, or are a serious geek who is in the middle of a PHd in 'computer science with advanced physics for geeks' and who gets sunburnt everytime they go out into daylight. To be totally honest however,any of these speeds will seem hundreds of times quicker when compared tostandard dial up. For general browsing, e-mailing, downloading of music etc (using a totally legal system and not infringing copyrights by using something like Kazaa) and basic gaming, 512K is perfect.

When choosing an ISP (the people you hand over your hard earned cash in a very spiteful and begrudging manner), you need to look at if there are any set up/ activation costs and if you will need to buy a modem, or if it included in the price. Also check out any minimum term contract. Activation costs can vary from free to about fifty quid (daylight robbery eat your heart out!), but can also vary within each ISP depending on what speed you have. I will not make any specific references,as like Michael Jackson's face, it is always changing. However, when we chose BT broadbands 512K service it was free, as was the modem. Modem costs can also vary between free and about sixty quid (that really takes the biscuit- but not just any biscuit. It would have to be McVities HobNobs for such a special occassion. After shelling out for broadband however I have heard 27p for Asda Samrt Price digestives aren't too bad). As you can see, you could be paying over one hundred of your finest English notes before you even get broadband, so do shop around. As for a minimum ontract, 99.999% have a 12 month minimum (that must mean 0.047 ISPs don't have a minimum contract, intersting!?), so choose wisely. That is where BT really shows its true potential. It is the only company that is more or less garanteed not to go bust, so 12 months down the line you can still be assured a broadband service (I had my fingers crossed whilst typing that, so don't hold me to that). Other independent companies could go bust at any time, which could leave you out in the dark (unless you have a torch, but as we know from the films, the batteries always die at the crucial moment). Before you order, you will need to check you are within a broqadband enabled area (www.btbroadband.com will check it for you for most suppliers, as they nearly all use BT lines- NTL and Telewest don;t though). For the price BT is slightly more expensive for the monthly fee, but free modem, activation and technical support compensates for this.

From the date of ordering with BT, it takes around 7 days for the line to be activated (the posh name for the guy sat at his desk eating donuts to press the activate number on his computer screen). They also deliver, for free, the modem along with simple instructions (as long as you can read English, but I suppose its not too much of them to ask-is it?).
On our specified 'activation day' (your birthday and Christmas rolled into one), the modem and instructions came. All that was needed to set it up was plugging a couple of cables into the modem, then one into your computer and one into your phone line, and then putting the supplied CD into your CD drive. Event the most intelectually challenged people can set it up(appologies if you are reading this in the hope of finding some help as you can't set the damned thing up). The on screen instructions tell you everything, all you need to do is press the next button a few times.
Then, as if by Paul Daniels (magic, for those of you with such a short concentration span that you lost interst after the second line- but don't worry it is Christmas tomorrow so cheer up), you double click on the Internet Explorer (or whichever browser you use) icon and, shock horror, it works. (If it doesn't I suggest you plug the plug in,and no I wasn't speaking from experience).
BT broadband is really that simple to set up. You also get chqrged for it along with your phone bill, so you ony get one bill every quarter for your phone and internet instead of an internet bill every month along with a phone bill every quarter. (It costs you the same whichever way you do it, its simply the feel good factor of going two months without getting a bill!).
If you have any questions, our operators are standing by to take your call, which may be monitored for training purposes, and are only beneficial for the Indian speakers amongst you. Well I lie, actually you need to phone up BT, who offer free sales advice, customer service and technicaal support on 0800 numbers.
Overall BT broadband has been great, quick, simple and easy to use and I would recommend it to anyone out there. :) 

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Comments about this review »

Jamesath 08.11.2004 19:13

its a great review as i am awaiting delivery

wiggglypufff 06.09.2004 18:55

It's good to read positive things about the service as I've just signed up for it and should get connected on the 14th of this month. Can't wait! karen :o)

kelr101 26.06.2004 16:10

Good review, I agree BT is one of the Top providers for speed and reliability but what I found they lacked, was decent customer service. Thanks kels x



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