My problem with BT shop is that they cannot deal with any enquiry that is slightly unusual. The problem I had was that I have a cordless BT phone (quartet) and wanted to upgrade it to the answer phone version without having to buy a second base unit, which would be of no use.
"Is there any ... Read review
My problem with BT shop is that they cannot deal with any enquiry that is slightly unusual. The problem I had was that I have a cordless BT phone (quartet) and wanted to upgrade it to the answer phone version without having to buy a second base unit, which would be of no use.
"Is there any way that I can exchange the units?", I asked. "You need to buy the answer phone set", came the reply. I knew what I needed but ... ...one in a box?" I was asked. "No", I replied. "Then clearly we don't sell them." So helpful, no attempt to really address my needs.
I'm not surprised that my BT shares are plummeting!
My problem with BT shop is that they cannot deal with any enquiry that is slightly unusual. The problem I had was that I have a cordless BT phone (quartet) and wanted to upgrade it to the answer phone version without having to buy a second base unit, which would be of no use.
"Is there any way that I can exchange the units?", I asked. "You need to buy the answer phone set", came the reply. I knew what I needed but the assistant just did not seem to understand no matter how clearly I attempted to explain. "Have you seen one in a box?" I was asked. "No", I replied. "Then clearly we don't sell them." So helpful, no attempt to really address my needs.
I'm not surprised that my BT shares are plummeting!
Advantages: Good for new comers to mobiles Disadvantages: Poor customer service
...straight to the point on BT shops. I am currently a BT Cellnet user and went into the BT shop to look for an upgrade. I had been in there for about ten minutes, there was no other customers in the shop, so i thought some one might come over as i was looking at the mobiles but i had ask them to come over. I asked a few questions like could i keep my number, and why some models were differently priced on the website to the shop. The assistant did not ... ...on my phone, that the BT shop will charge you a reconnection fee of £35 to keep your number, even if your a BT Cellnet First customer. But if you buy through BT direct available off a Cellnet phone for free, they wont charge you the reconnection fee and neither will most when you upgrade. In the shop they have new phones but at such a higher rate to others on the high street and their own website.
The BT shops are for mainly for new customers only ...
danbell 14.03.2001 (18.03.2001)
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Ciao members have rated this review on average: helpful Review of BT Cellnet Shop
Advantages: Price promo's look good Disadvantages: extremely poor customer service and training to staff
...had nothing but trouble with bt since day one. It took a week before the photo messaging settings were activated by them and this was with me phoning them every night. Once all that was sorted I received my firat bill in and found out that I had some other customers number on it and that I had been paying for all his calls and games and messages. I had to phone up every night for a week before they would believe it was not mine. Every time I spoke ... ...need to call me back the next day, and hay presto it never happened.
After all this it took another 3 weeks of being messed about by them before I could get them to collect the phones. I am barely able to convey how bad I was treated. Staff have little to no knowledge Tell you anything to get you off the phone
You never get call backs
queues are unbelievably long, as is the refund process.
On the note about the queue's, to speak to an advisor ...
anthonyboylan 23.08.2004
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Ciao members have rated this review on average: helpful Review of BT Cellnet Shop
After-sales service
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Recently my niece purchase orange. She states that she has been having minor troubles mainly in confined spaces with the signal.
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I then contaced Vodafone again and told them that if it was not here by Saturday I didnt want it. I am now cancelling my account and joining BtCellnet. By buying it in a shop where I am in control. ...
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