Oh how I love BT. Rant, rant, you ain't seen nothing yet mate.
No I won't rant about it. A simple example of my experience.
I have a BT Connect for business account. Now, when I started I had a website hosted in the US for my 'consultancy business' (ie me) and I moved to BT Connect because ... Read review
Advantages: consistently bad service Disadvantages: bad service all the same
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I have a BT Connect for business account. Now, when I started I had a website hosted in the US for my 'consultancy business' (ie me) and I moved to BT Connect because they were cheaper and looked professional. Sure, I got my website loaded although the structure was a bit dodgy. Sure I had to change the names of all of my web files because of case sensitivity issues (the fault of the writers of UNIX not BT probably). But the service was slow ... ...was the reply. Where DO BT send their engineers and technical people for rudeness training ? The place that British Rail used to use all those years ago ? Anyway. Some months and some compensation later . . . no joy.
So now I have found another host who can host all four of my websites (even BT couldn't stop me adding more sites) for £100. BT would charge me that for six months. The service at the new site is faster, if a bit brusque ... more
Oh how I love BT. Rant, rant, you ain't seen nothing yet mate.
No I won't rant about it. A simple example of my experience.
I have a BT Connect for business account. Now, when I started I had a website hosted in the US for my 'consultancy business' (ie me) and I moved to BT Connect because they were cheaper and looked professional. Sure, I got my website loaded although the structure was a bit dodgy. Sure I had to change the names of all of my web files because of case sensitivity issues (the fault of the writers of UNIX not BT probably). But the service was slow and unreliable and, frankly, a bit pants.
Then I thought about adding a second website. So I asked their support. Yes, no problem they said. Second domain, same account, different sites, easy. So I bought a second domain and, guess what, it pointed at the first website and I wanted a separate one. So I asked for assistance. "Oh you can't do that" was the reply. Where DO BT send their engineers and technical people for rudeness training ? The place that British Rail used to use all those years ago ? Anyway. Some months and some compensation later . . . no joy.
So now I have found another host who can host all four of my websites (even BT couldn't stop me adding more sites) for £100. BT would charge me that for six months. The service at the new site is faster, if a bit brusque at times, but keen and professional (WWW.UKSHELLS.CO.UK if you are interested)
And their service has been down all weekend - a subscription based service I should add.
All that remains now is to transfer my domains. I asked two weeks ago and they are thinking about it. The latest excuse ? I didn't use the right email address to request transfer. Think about that for a minute . . .
Advantages: BT service, Free connection Disadvantages: Totally separate from other bt packages, more expensive
...have been a subscriber to BT as an ISP for some time but really wanted to upgrade to a free call charges package. Along came BT Connect offereing free connection for £19.99 per month, perfect for me, but I think I may have been a bit foolish.
The package works fine but I cannot send by normal btinternet e-mails without logging off and signing back on under btinternet instead of btconnect and I really don't want the hassle of having to tell the world ... ...not nearly as 'joined up' as I would have expected from a BT subsidiary operation.
My advice to anyone interedted in a free connection charge service from BT, check it out VERY CAREFULLY, btconnect is not an ideal solution for me and I am sure I am not alone. ...
sef 15.01.2001
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Ciao members have rated this review on average: very helpful Review of BT Connect
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