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195 Reviews

Community Quote

BT INTERNET on the whole provides a good service The speed is adequate and reliability is also very good.Their customer service unfortunately is very very poor... more

User Reviews

for BT Internet

Rating Summary based on 195 reviews

  • 5 Stars
    35
  • 4 Stars
    53
  • 3 Stars
    37
  • 2 Stars
    34
  • 1 Star
    36

Detailed rating

  • Quality of Help
  • Quality of Service
  • Speed of Service
  • 3.0
  • 3.5
  • 3.5
  • 32 of 32 Ciao users found the following review helpful
    Picture of evansuk

    evansuk

    1 Star BT SOMETIME 07/11/2001
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages BT Disconnects people for fun

    Anyone who is familiar with BT Internet will know this opinion isn’t going to be singing any praises! Bt Internet charges customers £14.99 per month for their “Anytime” service. This service apparently allows customers to connect 24/7 - hence the name “Anytime”. What BT fails to make clear is that you are disconnected every 2 hours to allow others users to deter “heavy” internet use. Dial-up users sometimes have to wait hours before they can connect due to frequent server problems, and a first attempt connection is very rare. If at any time you are away from your computer for up to 15 minutes ... more
  • 42 of 42 Ciao users found the following review helpful
    Picture of Aspen

    Aspen

    User doesn't recommend the product

    Advantages Advantages In some remote places, BT is the only option

    Disadvantages Disadvantages They know they are the only option

    Yes, I know . . . I’m deeply ashamed of my absence. And most who read this won’t even know me, such is the passage of time. However much it is nice to touch base, and catch up with a few old friends, stalwarts and worthies here, my primary reason for returning to the fray is simply this. If you need a lang speen tae sup with the Devil, I suggest you search in cutlery categories for even longer ones before you deal with BT. For many years, I paid wads of ££’s to BT for their 24/7 Internet service. Alone, I must have part-funded a call centre in Delhi. Then in the summer of 04 (sorry, it doesn’t ... more
  • 53 of 53 Ciao users found the following review helpful
    Picture of sue.51

    Level 7 sue.51

    Member since 20/03/2001

    Reviews written: 275

    User doesn't recommend the product

    Advantages Advantages Reasonable monthly price

    Disadvantages Disadvantages Since they decided I was a 'high' user too many

    I have always been a fan of BT internet. I was one of their first customers to sign up when they released the free evenings and weekends access and have remained loyal ever since, including an upgrade to their Anytime package (£14.99/month) and a second BT line when we recently moved house. I had seldom encountered problems, but as a user of two ISP's rather than one, if I ever failed to connect on my first go with one, then I merely switched over to the other, so could only guess at how good the real service was. I also have another reason for staying with BT internet, my web-site, which ... more
  • 65 of 65 Ciao users found the following review helpful
    Picture of Elainebaba

    Level 7 Elainebaba

    Member since 01/07/2001

    Reviews written: 54

    User recommends the product

    Advantages Advantages Everything you need is on hand.

    Disadvantages Disadvantages None that I can see

    The new BTopenworld with Btinternet. I am proud of being a Btinternet customer. When I last wrote my op on BTinternet anytime, little did I realize that there were going to be changes. They are still continuing to make further goals in improving their site for their customers like me. Btinternet has now changed the new site to BTopenworld; it is part many improvements they are offering to customers. There is also a new Extended Reach Technology which means that many people around the country are in broadband-active zones. Why do I like this site? BTinternet was my homepage, this is now changed ... more
  • 57 of 58 Ciao users found the following review helpful
    Picture of jtsguy

    jtsguy

    5 Stars .BT internet 01/12/2001
    User recommends the product

    Advantages Advantages very easy to install, three packages to choose from.

    Disadvantages Disadvantages You get disconnected after every two hours.

    BT INTERNET When I got my new pc one of the first things I wanted to do was to get the Internet, so I kept asking my mum to get the internet and telling her about all the good prices on offer out there and that I really needed it for my home work (lol). Then about six months later she telephoned BT and asked them for one of their Internet installation disks. When the disk arrived in the post I had to install it because no body else knows much about the computer. I found the installation process and signing up extremely easy and very fast. I think BT Internet is one hundred percent the best ... more

Product information

for BT Internet

Product Details

Type Internet Service Providers

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