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BT's Frontinity

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1 Jun 22nd, 2005 

9 Ciao members have rated this review on average: helpful

Advantages:
Nil

Disadvantages:
Poor Customer Communication, Trading Junk

Recommendable No:

Fume

Fume

About me:

want to be rich some day but won't sacrifice for intelligence.

Member since:06.09.2004

Reviews:12

I'm going to keep this review short. I was told to do various research for my father into a phone offer from BT-Mobile compared to his current T-Mobile powered handset. T-Mobile is extremely expensive whereas BT offered a lower pricing option- £9.99 p/m compared to T-Mobile's ~£70 p/m! When we approached T-Mobile about this they offered us a significantly better handset than BT's handset (which was lower in terms of features than his current phone). Ringing BT to see if they had any other better handsets on offer proved useless (1) we were patched through to residential by accident - TWICE. (2) When I did finally get through to BT Mobile, none of the options presented what they were looking, the sales adviser I finally reached dropped my call- yes, he hung up!

So this service is quite poor, misunderstanding of customer needs and is currently hauling poor quality/build handsets. Avoid it at all costs

Handsets in question were the Nokia 6020 (BT and T-Mobile) compared to the Sony Ericsson D750 (T-Mobile).

BT has treated me and my father badly so avoid this grief by avoiding them completely until they have matured for the Mobile Market. 

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Comments about this review »

HotBabes 23.06.2005 10:29

Never been with BT but glad I'm not after reading that :-)

JulyBunny 22.06.2005 18:43

dont sound too good. x staz

welshgal17 22.06.2005 18:04

not fussed on bt anyway so ill stay away . good review! sam xx



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