BT Shop

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BT Shop

Computers & Electronics

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25% positive

11 reviews from the community

Review of "BT Shop"

published 26/08/2011 | DanielElango
Member since : 26/08/2011
Reviews : 1
Members who trust : 0
About me :
Not for me
Pro Prompt delivery
Cons Pathetic post sales service
not helpful
Layout & Design
Site content & information
Range of services/products

"Horrible post sales customer service.."

I ordered a laptop and it was delivered promptly, only to discover that it was faulty and wouldn't power on. Their customer service phone number is hidden deep inside in their website amidst heaps of useless help which try to deter you from calling them. After the hassle to find the number and dialling them, it takes minimum 7 minutes to reach one of them. They arranged to pick up the faulty laptop from my home and mentioned that it was a full day appointment, which means that I have to be available from 9 to 5 PM in my house without any break. I did wait and went out for about 5 minutes and it appears that the collection people (arranged by YODEL) arrived and went back since no one answered the door. They don't even bother to call me in my mobile to find out if I am around, neither do they give any approximate time when they would arrive so I can prepare to stay at home. Frustrated by this, I returned the laptop by myself through Royal Mail through a 48 hour recorded service and even after 3 days, BT shop says they have not yet received by item. Horrible, horrible and still my ordeal is not yet finished.. Frustrated and this is definitely my last business with BT shop..

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Comments on this review

  • TheHairyGodmother published 01/09/2011
    as below
  • Riley- published 26/08/2011
    as below
  • angelboouk123 published 26/08/2011
    see below
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Product Information : BT Shop

Manufacturer's product description

Computers & Electronics

Product Details

Type: Computers & Electronics


Listed on Ciao since: 04/09/2007