BT Shop

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BT Shop

Computers & Electronics

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25% positive

11 reviews from the community

Review of "BT Shop"

published 21/01/2015 | Active_User
Member since : 21/01/2015
Reviews : 1
Members who trust : 0
About me :
Not for me
Pro none
Cons very poor customer service, lies and happy to breach the sale of goods act.
Layout & Design
Site content & information
Range of services/products

"Underhanded and deceitful!"

Purchased a HP laptop in their january sales, looked like a good deal as slightly cheaper then the HP website online store price. Order was accepted and dispatched a week later, but arrived with faulty screen. At first they agreed to replace it, arranged for collection etc.

After they got it back, issued a refund instead even though I had called them the day they got it back to confirm there would be a replacement!

Asked them to carry out the replacement as agreed but told that that the laptop was sold at the wrong price since it has now doubled (BT SHOP was way overpriced at this point), told it was a pricing error and they would not exchange it. Was called back by them to be told that the laptop was end of line and that there were no more instock... their website said "over 50" instock.

Told them that this was a loss of bargin situation under SOGA as on the manufacturers website at the time of sale was a very similar price and that had also now gone up so I was no longer able to buy it at the previous price. Eventually told that the best they could do was ship the defective laptop back to me and take the warranty issue up with HP!

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Comments on this review

  • Secre published 22/01/2015
    You could do with defining SOGA as I have no idea what it is...
  • thedevilinme published 21/01/2015
    BT are intolerable
  • anwar published 21/01/2015
    What awful customer service! Ann
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Product Information : BT Shop

Manufacturer's product description

Computers & Electronics

Product Details

Type: Computers & Electronics


Listed on Ciao since: 04/09/2007