BT Shop

Community images

BT Shop

Computers & Electronics

> Show product information

25% positive

11 reviews from the community

Review of "BT Shop"

published 21/01/2015 | Active_User
Member since : 21/01/2015
Reviews : 1
Members who trust : 0
About me :
Not for me
Pro none
Cons very poor customer service, lies and happy to breach the sale of goods act.
helpful
Layout & Design
Navigation
Site content & information
Range of services/products
Prices

"Underhanded and deceitful!"

Purchased a HP laptop in their january sales, looked like a good deal as slightly cheaper then the HP website online store price. Order was accepted and dispatched a week later, but arrived with faulty screen. At first they agreed to replace it, arranged for collection etc.

After they got it back, issued a refund instead even though I had called them the day they got it back to confirm there would be a replacement!

Asked them to carry out the replacement as agreed but told that that the laptop was sold at the wrong price since it has now doubled (BT SHOP was way overpriced at this point), told it was a pricing error and they would not exchange it. Was called back by them to be told that the laptop was end of line and that there were no more instock... their website said "over 50" instock.

Told them that this was a loss of bargin situation under SOGA as on the manufacturers website at the time of sale was a very similar price and that had also now gone up so I was no longer able to buy it at the previous price. Eventually told that the best they could do was ship the defective laptop back to me and take the warranty issue up with HP!

Community evaluation

This review was read 330 times and was rated at
100% :
> How to understand evaluation of this review
helpful

Comments on this review

  • Secre published 22/01/2015
    You could do with defining SOGA as I have no idea what it is...
  • thedevilinme published 21/01/2015
    BT are intolerable
  • anwar published 21/01/2015
    What awful customer service! Ann
  • Did you find this review interesting? Do you have any questions? Sign into your Ciao account to leave the author a comment. Log in

Most popular similar products

Product Information : BT Shop

Manufacturer's product description

Computers & Electronics

Product Details

Type: Computers & Electronics

Ciao

Listed on Ciao since: 04/09/2007