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Yes probably yet another review, whining about BT's poor service, but your all going to have to endure it :o) Actually this is from two points of view, the first being personal. I used to be a BT user a long, long time ago, and stopped the service back then because I thought they where ... Read review

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Community Level 2WillKnn

WillKnn

ET Phone Another Provider

AdvantagesDepends on how BT feel.

DisadvantagesPoor service, far too many tariffs and packages

"...personal. I used to be a BT user a long, long time ago, and stopped the service back then because I thought they where poor in some areas and cable companies offered a better service at that time so I switched. In September due to a move and a few other things I had the decision yet again of which telephone provider to use, and BT offers a wide range of new packages and services which seemed relatively competetive compared to their rival cable ..." Read review
06.02.2001

Ciao members have rated this review on average: very helpful

Who ya gonna call...

AdvantagesSpeed of recovery

DisadvantagesInaccurate estimation of reinstatement

"...So, I log onto the BT homepage (I'm not allowed by Ciao! to post that link here) - thank heavens for net access at work; not expecting to find what I want. Then I spy it - in the top right-hand corner, there's a link: "Problems with the line?". So I click it, and it gives me the chance to report my fault on-line. Not wanting to leave this to chance; after all I want my fault reported asap, not left to the chance that someone *might* read an email ..." Read review
12.09.2002

Ciao members have rated this review on average: very helpful

Community Level 5andyev

andyev

Broke my heart to leave BT

AdvantagesThe service is actually really good

DisadvantagesThey don't give free phones

"BT has been in for a fair amount of critism over the past.... well since it's inception really. In the early 1980s, they made so much money that the embarrassed owners (the Tory government of the time) ordered them to reimburse some of the lucre to subscribers (as they were called pre-privatisation) before selling the whole thing off to willing investors. BT was highly profitable throughout the 80s and early 90s, but I think it would be fair ..." Read review
27.05.2004

Ciao members have rated this review on average: very helpful

Community Level 2Infinityplus

Infinityplus

It aged me 2 millions year dealing with BT

AdvantagesStandard landline service, required for most broadband providers

Disadvantageslong waiting time, poor customer services, expensive sub-charges

"...is to my knowledge that BT used to be quite affordable and efficient but nowadays, the quality of the services BT are offering have plummeted drastically. Unfortunately, in the UK, BT landline is an essential for anyone to be able to subscribe to the broadband serivces available. For those who are not aware, it costs a whooping £125 to get your BT landline activated nowadays. I think it only used to be £50 so i am not sure why the sudden 250% rise ..." Read review
07.11.2007

Ciao members have rated this review on average: very helpful

Community Level 6Bryn_Pearson

Bryn_Pearson

Go to BT online and save a packet.

Advantagesvery handy website for sorting out your bills.

Disadvantagesnot as many bells and whistles as some companies will offer you.

"...saved me a few pennies. The BT website is well laid out and easy to get around. Well worth a look. So far my expereince of BT has largely been positive - they did try to let us keep our old number when we moved house (although it turned out not to be technically possible, but there you go.) We've had no trouble with bills or payments. We get a monthly breakdown of calls - not a long list as neither my partner nor uses the phone heavily - some ..." Read review
19.07.2001

Ciao members have rated this review on average: very helpful

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