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Not for me

“ET Phone Another Provider”

published 06/02/2001

Depends on how BT feel.

Poor service, far too many tariffs and packages

Yes probably yet another review, whining about BT's poor service, but your all going to have to endure it :o) Actually this is from two points of view, the first being personal. I used to be a BT user a long, long time ago, and stopped the service back then because I thought they where poor in...

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Excellent

“Who ya gonna call...”

published 12/09/2002

Speed of recovery

Inaccurate estimation of reinstatement

Picture the scene: One very internet-hungry student eagerly attempting to dial up to the Internet to 'research' online whilst the other half (ie me) slaves away at work all day. 11am. Text message: "theres no dialtne on ur fone. Net nor fone wrk. All dead". Eek. The usual images run through my...

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Satisfactory

The guy who installed it was nice

Please see above

BT has ET and now they have me, as a customer. But the problem lies in the fact that BT paid ET (or at least whoever owns the rights to ET) a small fortune. Which is exactly what I’ve had to fork out to join the penny-pinching network. As I’ve previously written in my NTL op I had to...

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Not for me

“BT big thieves question mark”

published 17/07/2001

none

too many to describe

I have had several problems with BT in the past and again recently. The first major incident was with the billing that we were receiving. We had received a bill that was unusually high and after a closer inspection noticed some very odd numbers and destinations. We were being charged for phone...

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Super

very handy website for sorting out your bills.

not as many bells and whistles as some companies w...

If you have signed up to BT's friends and family thing, you might not be saving as much money as you could - after all, do you really know how much you spend calling whom? Unless you want to trawl through your bill every month, can I strongly recomend a trip to their website. Without very much...

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Excellent

“BT my experience, so far...”

published 18/08/2001

Lots of other services, friendly service, cost sav...

I haven't come across any yet.

BT was the first place I looked when deciding to get a second phone line. I wanted to be able to surf the internet without the worry of people not being able to get through or my parents wanting to use the phone. This restricted my surfing time and I felt I was wasting my money paying for access...

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Super

speedy sign up

poor line quality

B.T.! These initials are supposed to represent the most reliable, stable and efficient British telecommunications company in the UK today, or so its advertising and reputation from years gone by would have you believe. Having been a happy customer of Telewest (cable) for the past two years, i...

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Super

“Better the devil you know”

published 08/05/2001

Being the longest server, they are in a better pos...

At present quite a few, but things are looking bri...

These days, almost everywhere you turn, you see advertisements almost commanding you to become a part of the ongoing, ever growing telecommunications market. Even stock shares are made readily available to entice you, but who is the company that will stand as the strongest and most well known...

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Good

Easy to find numbers for help in phone book. Help...

Waste of time bothering to find the fault number.

I have not had any bother with BT before. My line is OK, except for it being a bit crackly and my dial-up internet speed is decidedly average. It is when push comes to shove and your line actually goes dead that you find out what their service is like. One morning, I tried to log on to the...

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Satisfactory

Standard landline service, required for most broad...

long waiting time, poor customer services, expensi...

Please note that this review is written based on my own experience. I am quite surprised to find out that some people actually have a pleasant experience with BT. It is to my knowledge that BT used to be quite affordable and efficient but nowadays, the quality of the services BT are offering have...

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Not for me

“A tale of woe!!!!”

published 29/10/2007

They used to be good

Shoddy service, no commuinactions, too big to worr...

Since the mid 1980s, BT has been my landline supplier, in those days we had little choice in the matter (other than take it or leave it!!) but in recent years the choice of phone suppliers has increased considerably. I've never really had many problems with BT in the past, once my phone line was...

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Not for me

“BT Haven't Got A Clue”

published 22/09/2007

none

misleading literature, bad customer service

After having problems with my telephone / broadband / television provider i decided it was time for a change. I had been with with BT before when i first moved into my house and basically I just had a landline then and later added BT Broadband. My television service was from sky, the invoices...

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Satisfactory

Not sure there are any at the moment

Very bad customer service and staff attitudes

For years and years I was a very happy BT customer (and many of my family still are I might add). I found them to be a trustworthy company (I used to love Busby...am I that old?) who did what they said they would do and I had no complaints. Then we bought our first house and we wanted cable...

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Satisfactory

“My Experience Of Using BT”

published 14/04/2011

Great Products For Landlines

The Worst Customer Service I Have Ever Witnessed, ...

I used BT for a brief while when I was in a flat that had no Virgin Media cabled down the street. Part of me wished I'd dug the road up myself to get it, or not been held to ransom by a monopoly and stuck to using a mobile. The service they provide is very good, it's crystal clear quality on the...

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Super

Good service, professional engineers

Can be pricey. Hidden line rental costs on adverts

Introduction As far as I can remember, we have always used BT, mainly due to the fact that we live in a BT area, and that there are 7 of us in the family and it's the only provider that gives us enough broadband to satisfy all of us! When I moved to University 5 friends and I moved in to a house...

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