Advantages Depends on how BT feel.
Disadvantages Poor service, far too many tariffs and packages
Yes probably yet another review, whining about BT's poor service, but your all going to have to endure it :o)Actually this is from two points of view, the first being personal.
I used to be a BT user a long, long time ago, and stopped the service back then because I thought they where poor in some areas and cable companies offered a better service at that time so I switched.In September due to a move and a few other things I had the decision yet again of which telephone provider to use, and BT offers a wide range of new packages and services which seemed relatively competetive compared to their rival cable companies, so I went for BT.
Now the first thing which did come to my attention is ALL THE PACKAGES! There are so many options and tarrifs, it reminds me of choosing a talk plan on my mobile phone. And the information is not always the clearest, and there is always something in the fineprint when you use BT!After a long time discussing with customer service we came to a package which was suitable for my requirements including using them as an ISP (although that is another story).
Two days after the phone was connected we hit a problem. The line needed converting from a DACS line to a standard analogue line in order for me to connect to the Internet at standard speeds. (For the uninformed if you have a DACS line with BT then it means your line is shared with someone else on your street which is fine if you only use your line for voice but if you want to send and receive data then you have problems.)So after talking to customer services who where fairly helpful an Engineer was scheduled to come out. And promptly one arrived on time and checked my line. And hour and an half later he said he could not do anything about the problem because there was a fault on the lines underground and they needed to work on it. Estimated time for someone to come out was three days.
Phone still worked and I could connect to the Internet at some speed so I was okay with that.Following Monday I was ill and could not goto work. By lunchtime I needed to call the doctor to arrange an appointment, picked the phone up and it was dead! The dear BT engineer parked down the street never thought to tell myself and my wife the line would be unavailable. And after questioning him he apologised and said the work would take no longer than an hour.
5! hours later our line was back on and working. Yes problem was fixed, but as you will have noticed it was not as easy as it should of been.2 weeks later! Saturday morning pick the phone up and it was DEAD! no BT vans down the street pulling up lines so what's going on. Wait an hour and checked line and still dead.
Walked to the end of the street to use a payphone! to call BT and was told that there was a problem at an Exchange at a nearby street and around 7 houses on our street where without service. Estimated time of repair...."we don't know, we are very busy right now so we are having to get contractors in, but he should be there within the next hour"Not very clear in my opinion but I left it.
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