I have recently signed up with BT on their latest BT Hub offer, took two days off from work as they cancelled my first appointment and arranged it for a day later, the day the engineer was due to arrive I recieved a text message stating that an Engineer would not be calling as the line has already been activated???
So two days of my holiday gone and my phone line and broadband are still not working, I was told that there is a switch that I have to flick to activate and apparently this could be in a service riser, in a cupboard, behind a wall, pretty hard to find when you live in a block of 200 apartments, apparently if I cannot find this switch and the Engineer has to come out I will be charged again (more anual leave gone), on top of the £125 I have already paid. For what they charge this is a totally lack luster service and would have normally cancelled, however, that would mean another £70 charge.
On a brighter note the Hub does look good in the living room and will hopefully work well when the problems are solved.
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didnt really talk about much about the products, just moaned a bit about what they have/havent done, and at bt the person you speak to on the phone and the engineers have no connection at all, one is a trained call centre advisor the other an engineer, so there is no point in giving aggro to the person who answers your call if an engineer hasnt does his job properly.
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May 28th, 2009
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