timj_uk 1

timj_uk

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About me:

Member since:01.09.2011

Reviews:1

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Eleven hours to close my account!

Quote-end
01.09.2011

Advantages:
None

Disadvantages:
Hopeless customer service, complete lack of company coordination and account service .

Detailed rating:

Line Quality

Customer service quality

Tariffs & Charges

Range of services (call waiting, etc)

Value for money

Customer service waiting timesVery long

Accuracy of ChargesPoor

8 Ciao members have rated this review on average: somewhat helpful See ratings
somewhat helpful by (63%):
  1. pink_champagne
  2. TheHairyGodmother
  3. CelticSoulSister
and 2 other members
not helpful by (38%):
  1. Thehonesttruth
  2. angelboouk123
  3. rosebud2001

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I have been a loyal BT customer for over 20 yrs but have recently moved home and used the 'specialist home mover service' from BT to help. Since then (8 weeks ago) I have spent over 11 hours on the phone to various in the UK and international departments trying to get the problems they created solved. I still have no line (I've now moved to Virgin) but even though I've cancelled everything I'm still being billed. Another call today (add 45 minutes to my last total) confirmed that they still had not closed the account, they are still billing me (so I have had to cancel my direct debit with them) and I can only wonder if i shall ever see the account properly sorted out.
I am absolutely amazed at the complete lack of coordination and quality of service. I shall never return to BT, this international company, once the envy of many, is a disgrace. What a great pitty!

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Comments about this review »

Thehonesttruth 01.10.2011 16:53

As below

pink_champagne 29.09.2011 13:02

I'm absolutely dying for my contract to be up with them in 2 months time -half the time the lines are down and I'm paying for a service I don't actually get

timj_uk 02.09.2011 15:33

A quick comment to reply to Rosebud's fair comments is just to point out that as a reviewer your job is to report experience as well as fact. My comments are based on frustration caused by a company unable to provide customer support effectively. If I were to write the report assisting other users it would imply I have found a solution... that is sadly not the case. Do you work for BT Rosebud?

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Review Ratings »

This review of BT has been rated:

"not helpful" by (38%):

  1. Thehonesttruth
  2. angelboouk123
  3. rosebud2001

The overall rating of a review is different from a simple average of all individual ratings.



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