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Good but expensive health cover


Good coverage, quick service


Recommendable Yes:

Detailed rating:

Competitiveness of APR

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Online - Pre-purchase information

Efficiency of serviceGood

Online - Content/organization of siteNot Applicable

Online - Reliability/speed of siteNot Applicable

Online - Ease of applying for productsNot Applicable

4 Ciao members have rated this review on average: very helpful See ratings
very helpful by (67%):
  1. Tiger_Eyes
  2. thingywhatsit
  3. Romina
and a further member
helpful by (33%):
  1. salem_witch
  2. zoe_page

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I have been a member of BUPA for around ten years and have generally found the level of service to be quite good. I have claimed for both inpatient and out patient treatment and find that they usually settle claims very promptly.

For inpatient treatment, there is an excellent selection of hospitals. There used to be a constraint that, unless you were on the highest level of cover, you could not use some of the London teaching hospitals, but this now seems to have changed and the restriction is now that you may to have to share a room.

For outpatient treatment, it can be difficult to locate a suitable practicioner (that is BUPA registered) and there is quite a lot of red tape. For example, I recently needed some treatment from a chirpodest but was told that I would have to see a consultant first and then get a referal if I wanted to claim the cost back. This seems excessive for minor treatment and in the end, I just paid for the treatment myself.

It is always worth remembering to speak to BUPA first before making an appointment with a consultant as they may refuse payment if the consultant is not 'approved'.

My main gripe with BUPA is the cost. The older you get, the more expensive it gets, but you would think that they would offer discounts for long standing members - this does not seem to be the case. For a family of four we are paying over £200/month (Grade A cover). We are seriously considering downgrading this to grade B, which is considerably cheaper. The main disadvantage of this is the outpatient level of cover is reduced.

We have been reasonably satisfied with the service we have had from BUPA. I would just question whether it is really the best value for money.
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Comments about this review »

Tiger_Eyes 23.09.2003 19:20

Have been thinking about joining BUPA... thanks for the op.

thingywhatsit 22.09.2003 11:47

Prefer this to AXA

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Review Ratings »

This review of BUPA has been rated:

"very helpful" by (67%):

  1. Tiger_Eyes
  2. thingywhatsit
  3. Romina

and a further member

"helpful" by (33%):

  1. salem_witch
  2. zoe_page

The overall rating of a review is different from a simple average of all individual ratings.

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