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Sony Card - Appalling Customer Service

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1 Sep 29th, 2003 

4 Ciao members have rated this review on average: somewhat helpful

Advantages:
You earn Pulsebeats which can be redeemed against Sony products

Disadvantages:
You have to spend a lot of money to get a Sony product

Recommendable No:

Detailed rating:

Competitiveness of APR

Product package

Quality of Customer Service

Reward Scheme

Additional Charges

Security and Privacy

Ease of Application

mervynendacott

mervynendacott

About me:

Member since:29.09.2003

Reviews:1

I would advise anyone reading this not to apply for a Sony Card.You are offered an inducement of 2,000 Pulsebeats when your application is accepted,thereafter you earn 1 Pulsebeat for every £1 you spend.You can redeem the Pulsebeats for Sony products from the Pulsebeat catalogue.However,you need to spend a lot of money on the Card to get any decent products.You would be better off considering one of the money back credit cards such as American Express Blue which gives you 1% back.I found the Customer Service of Sony Card appalling,you have to call an 0845 number and wait ages for a humanoid to answer.My late mother had a Sony Card and I contacted them to inform them of her death and to ask that the Pulsebeats that she had earned be transferred to my account.They agreed but then reneged on this which really made me see red.At present my account is in credit by £49.95 and I wrote to them asking them to send me a cheque but they did not bother to reply.If I owed them £49.95 they would charge me interest!So I am intending to make a formal complaint to the Managing Director of Sony UK.I will not be using my Sony Card ever again on principle and would strongly advise anyone reading this not to apply for a Card. 

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Comments about this review »

MandyMinx 29.09.2003 13:22

What do you get with this card apart from the Sony card?

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