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SonyCard loses my respect

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1 Jan 13th, 2004 

10 Ciao members have rated this review on average: somewhat helpful

Advantages:
Looks cool, perfect for sony addicts .

Disadvantages:
dubious customer service actions

Recommendable No:

Detailed rating:

Competitiveness of APR

Product package

Quality of Customer Service

Reward Scheme

Additional Charges

Security and Privacy

Ease of Application

markboni

markboni

About me:

Member since:13.01.2004

Reviews:1

Having had a sonycard for over 2 years and used it frequently i was seriously disappointed to find that after i accidentally forgot to pay a sum of £9.20, sonycard referred me to a credit agency. This i found unbelievable, the fact that i had spent over £14,000 with them over the previous two years and was a very good customer made no difference. Most respectable credit card companies are reasonable about such matters and will take small balances and carry them over to your next statement. No attempt was made to contact me by phone and the first i knew of the matter was when i had a credit check and failed, which was rather embarassing. All for the sum of £9.20. My advice to you is to avoid the SonyCard and go for a first Direct Card. They will phone you up if there is a problem and there is always someone helpful to talk to, 24 hrs a day, 365 days a year. They are a pleasure to do business with, as opposed to SonyCard who are downright unprofessional. 

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Comments about this review »

magicloudz 13.01.2004 11:40

Sounds like poor service:) -Jon

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