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Super

“Suprisingly good!”

published 07/04/2008

ProGenerous interest, good facilities, better than I ...

ConsSome staff have poor product knowledge

What does customer loyalty mean to a bank? In my expierence, nothing. In a recent BBC Watchdog survey on banks they listed the best & worst performers, not surprisingly the best known UK banks performed rather poorly & that included the Bank of Scotland, part of Halifax Bank of Scotland or HBOS...

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Super

ProIt does exactly what it says on the tin. Good cust...

ConsHaven't experienced any.

Who'd have ever though a devout Anglophile such as myself would ever even consider the sacriligous act of joining a foreign bank. English money should stay in English hands! Queen and country need it to conquer the Boers! Well, maybe I'm not that staunchly patriotic. The Skipton was the closest I...

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Good

“THE SEVEN YEAR ITCH”

published 20/02/2002

ProBasically works OK for me, internet banking

ConsI'm not exactly in love with the service

Ah, Bank of Scotland and me. The ultimate love/hate relationship, except without, you know, the love. Actually, I liken it more to a marriage of convenience, complete with the 7 year itch. I think about leaving, often, but I never quite work up the energy. And just as I am about to finally pack...

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Not for me

Proguess it's safer than keeping it in a mattress, ju...

ConsLying branch staff, horrendous charges

Well, where to begin? First off this is not the most comprehensive op that you will ever read. I am not going to cover the banks offers, interest rates or anything, this is purely on customer service and more specifically, my experiences of it. I have been with the Bank of Scotland for as long as...

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Not for me

“BOS Est Mort - Vive HBOS?”

published 29/11/2001

ProReasonable service for Halifax customers

ConsBad news for Bank of Scotland customers

Once upon a time there was a charming bank called Bank of Scotland, which really cared about customer service... Bank of Scotland merged with Halifax to create HBOS. Before the merger, we were reassured that nothing major would change, accounts and services would not be affected, and generally...

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Not for me

“A Feind For Life”

published 05/07/2004

ProIt is a Bank

ConsRun by a Building Society

I have been banking with the same branch of the Bank of Scotland since 1994, when I was going through my second stint at University. I opened the account as the branch was closest to my University and It was not a Building Society. In my opinion Building Societies know nothing about current...

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Super

“a no-frills banking facilty”

published 13/03/2001

Prodoes not have to be local with 'phone & internet

Consmainly historic baggage - currently excellent

I joined the Bank of Scotland more than 20 years ago. And although I have tried many other banks along the way, I've always maintained an account (of sorts) with them. Currently my wife and I use their chequeplus current account, their internet savings account and their visa account. The internet...

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Good

“Its a Hoots man!”

published 12/08/2000

I quite lke the Bank of Scotland in many ways. They have a comfortable feel about them and have impressed me with some quite innovative ideas. I think they were pretty clever with their idea of running smaller banking organisations using their own back up facilities. It has made them a force to...

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Satisfactory

ProZERO

ConsMORE THAN ZERO

I'm sorry but I just want to beef about my bank or soon to be ex-bank. I am tired of their lack of sympathy and coldly uninterested slant on me as a human being. I am just a number and a small number at that. I have been a member of this bank for 13 years; a faceless member who can't even...

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Not for me

Pronone

Consthey do not care, banks charges

HBOS what a joke, my husband and I decided to open a new bank account, we decided to go to Bank of Scotland as a few friends of ours were with them and they recommended them. So we did the change and for months it was great we never had any problems, no charges, bills were getting paid, the staff...

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Excellent

“Wish You Were Here....”

published 07/08/2002

ProEfficient, friendly bank with a brilliant range of...

ConsNot enough branches down south !!

I lived in Glasgow from the age of 18 and I certainly knew how to enjoy myself !! I partied hard and had to have all the latest clothes and accesories, of course my bank balance took a battering and I lived firmly in the red. I was renting a flat in an expensive part of town and mixing with...

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Satisfactory

“Too Big For Their Boots”

published 29/05/2005

ProBig bank, lots of branches

ConsPoor customer services

I have been with the Bank of Scotland for 7 years. To start with it was obligatory because I had a mortgage with them and part of the stipulation was you had to have an account. Fair enough. It was only used for mortgage payments and nothing else. Then a couple of years later I decided I had had...

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Excellent

ProOn-line Banking

ConsFound none yet

I have been with the Royal Bank of Scotland 10years and find them excellent. I have the Telephone banking option and now I can even use their services on-line, this means that I can set up or cancel direct debits and standing orders just by logging on, no more hanging on the phone line or...

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Satisfactory

ProGood Branches

ConsPhone banking, account transfers, 1200% charges, i...

I've been an account holder at the Bank of Scotland since 1989 or there abouts. -------------------------------------------------------- To summarize, 10 tips for banking…….. 1:Don't have more than one account, it will confuse your bank.. 2: Put on your best suit when you go to see about a...

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Not for me

“Nothing but trouble...”

published 27/01/2006

Pro24 hour telephone banking

Conswhere to begin...

A word of warning to potential customers.. look elsewhere!! Being a customer of the Bank of Scotland for 12 years, I never encountered many problems until i opened my student account. Last year i found myself the victim of fraud. Yes i do understand these things happen, however it made me...

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Product Information : Bank of Scotland

Manufacturer's product description

Ciao

Listed on Ciao since: 03/07/2000