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In short Baumatic service has been appalling. It's now August '09 and the freezer still hasn't been fixed. First of all they sent the wrong parts. We politely informed the service centre that that parts delivered were incorrect. "Let our service engineer make that decision when he attends". ... Read review
Advantages: Nice fridge, good volume Disadvantages: Awful service
...safe temperature.
In short Baumatic service has been appalling. It's now August '09 and the freezer still hasn't been fixed. First of all they sent the wrong parts. We politely informed the service centre that that parts delivered were incorrect. "Let our service engineer make that decision when he attends". In other words, you know nothing about fridges leave it to the experts. Strangely enough when the service engineer did eventually ... ...the parts were wrong. And around we go again but now they don't have the parts and have to order them from the moon (at least that's where I'm guessing they must be coming from as they're taking so long)!
A nice fridge but a bunch of muppets. Beware ... more
We've had a Titan 2 for just over 12 months. Unfortunately, the freezer fan stopped working in March '09. The chilled section of the fridge continued to work but the freezer was unable to maintain a safe temperature. In short Baumatic service has been appalling. It's now August '09 and the freezer still hasn't been fixed. First of all they sent the wrong parts. We politely informed the service centre that that parts delivered were incorrect. "Let our service engineer make that decision when he attends". In other words, you know nothing about fridges leave it to the experts. Strangely enough when the service engineer did eventually show up what do think he found :-) Yes, the parts were wrong. And around we go again but now they don't have the parts and have to order them from the moon (at least that's where I'm guessing they must be coming from as they're taking so long)! A nice fridge but a bunch of muppets. Beware
