AWFUL - Goods paidfor and never recieved - cust service AWFUL
1 of 10 Ciao Users found the following review helpful
()
Advantages None
Disadvantages Items on website not in stock, terrible service both phone and email, disorganised.
I saw bad reviews for this site but then I thougt 'how hard can it be to send a simple order of a nail kit which the website says is in stock?
The order arrived and was incorrect, I called to report it and they wouldn't send a replacement until I'd sent it back. 2 weeks later still no replacement. I called and they said they hadn't recieved it back so I couldn't have a refund or replacement. Luckily I'd got a certificate of postage from the post-office which I explained and they said I'd need to email it to them.I did this and requested a reply to confirm I would get the goods. Another 2 weeks and 3 emails leter no goods and no reply.
I finally called them to be told the item wasn't in stock, had not been in stock at the time of my order, and there was no date available for when it be coming into stock. YET IT IT STILL AVAILABLE TO BUY ON THE WEBSITE.Staff on the phone are like robots, do not apologise, and are totally unhelpful.
DON'T DO IT.
Attention, this is the first review from this author
Instead of giving a negative rating, consider:
Help this member by giving your advice
Report fraud (for example plagiarism) or other issue with the review to the Ciao support team
Add your comment
Page 1 of 2
| 1 - 5 out of 10 comments
TheHairyGodmother 12/09/2011 12:32
Drewster-Rooster 10/09/2011 11:09
Sorry, but as below
angelboouk123 10/09/2011 00:51
limited info here
AnneLorraine1 09/09/2011 21:14
brittle1906 09/09/2011 21:03
Page 1 of 2
| 1 - 5 out of 10 comments
Detailed Rating
| Layout & Design | |
|---|---|
| Navigation | |
| Site content & information | |
| Range of services/products | |
| Prices | |
| Security/Privacy statement | |
| Purchase tracking function |
more
Author's newest reviews
|
09/09/2011
AWFUL - Goods paidfor and... |
|---|