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I used to love this site until lately it has gone down the pan, the email system they have does not work no one ever responds. I have to ring their costly number to speak to staff and they are clueless too. The item I got was covered in dust and the products inside had gone hard and glue like they were 2 moisturers the smell was so off, I looked at the dates and they had expired by almost 2 years. I got their courier to pick it up and have chased for my refund they have got the item back and no one has even sent me an email to confirm or say when I will get my refund, I have opened a paypal dispute as they obviuosly dont care about me and my money. I will NEVER use this useless company go to lookfantastic or feelunique or even house of fraser there site is not worth the hassle when you when have a problem.