We purchased this machine about 10 weeks ago, at first I noticed a strange smell coming from the machine when in use. I put this down to the newness of the product. However, last week while working near the machine we became very aware of the same very distinctive smell (like someone skidding their car tyres)but much more intense. After a minute the room began to fill with what I could only describe as 'smoke'. We turned the machine off and when we could open the door the rest of the smoke belched out. All the washing in the machine smelt of smoke and had to be washed over again. When I phone the number on the guarantee, I was immediately told that this was 'just' the drum rubbing off the door seal, they would order a new one to be fitted. Having now had my new door seal fitted I had hoped that this would would be an end to the problem. After 3 days of normal use I have began smelling the burning rubber again. Whilst I had been very happy with the wash performance of the machine, even if the cycles are rather long, I feel uncomfortable leaving the house even for a short time when the machine is on. I have been assured that it will not go on fire there is that uneasy doubt at the back of my mind. That coupled with the need to re-wash clothes when the seal rubs. I would not recommend this machine to anyone.
How helpful would this review be to a person making a buying decision? Rating guidelines
Hi and welcome to Ciao! ~ It’s obviously still not right. I think you would be within your rights to insist on a brand new replacement under the terms of warranty. ~ Not a bad first review.
cooldude28 21.04.2007 15:27
Welcome! I didn't realise you were reviewing a washing machine til near the end of your review!!
Apr 21st, 2007
helpful by (89%):
somewhat helpful by (11%):
