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I bought this washing machine brand new from curry's and after using it 3 times it broke! i rang beko customer services and they sent an engineer out two weeks after i had contacted them to come and fix it. When the engineer came he had a look and told me it was a circuit board for the water intake, and that he would have to order the part and come back to fix it. It was a further 3 weeks before they came back to fix it, i had only had the washing machine for 4 days before it broke and it took them 5 - 6 weeks for them to come and fix it. I don't know if i got given a faulty washing machine but either way the customer service was terrible therefore i wont be buying anything of beko again.