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12 Reviews

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I first came accross Bell Direct due to the price - for me they were substantially cheaper (hundreds of pounds) than any other car insurance provider. Luckily I did not have any accidents during... more

User Reviews

for Bell Direct

Rating Summary based on 12 reviews

  • 5 Stars
    5
  • 4 Stars
    2
  • 3 Stars
    1
  • 2 Stars
    2
  • 1 Star
    2

Detailed rating

  • Competitiveness of APR
  • Comprehensiveness of range of products
  • Efficiency of service
  • Online - Content/organization of site
  • Online - Ease of applying for products
  • 3.6
  • 3.8
  • 3.4
  • 3.3
  • 3.5
  • 34 of 34 Ciao users found the following review helpful
    Picture of makro74

    Level 3 makro74

    Member since 16/07/2008

    Reviews written: 28

    User recommends the product

    Advantages Advantages Great customer and general speed and services provision

    Disadvantages Disadvantages To stay loyal after declaring points is near impossible

    Bell Direct is an insurance company part of the Admiral Group offering insuring services Service Naturally if you are looking for car insurance you would shop around to look for the cheapest deal. In my opinion the greatest thing the Bell offered when calling around was a complete comprehensive detail of the facts in a highly commendable manner. The only downsite was they use 0870 or 0844 numbers which aren't exactly cheap. But generally I found the staff very useful. Price Bell, are cheap and offer good invitation prices with perks thrown in. Except, I found that whatever promotion to get you ... more
  • 20 of 20 Ciao users found the following review helpful
    Picture of ruth23

    ruth23

    User doesn't recommend the product

    Advantages Advantages Cover is by far the cheapest around

    Disadvantages Disadvantages Their customer service is not great

    Bell Direct were recommended to me by a friend who found that they were by far the cheapest insurers for under 25s. I gave them a call and found this to be true. At the time (January 2002) I was getting quotes for a 1993 Fiesta 1.1 and they were coming in at £600+ and a lot of companies wouldn't even touch me as I had just passed my test and had no previous No Claims Bonuses. I got a quote from Bell Direct and it was £445 for a 10 month accelerator policy (this is where you pay for 10 months but it is the equivalent of a full years no claims bonus at the end of the term) I thought this was a ... more
  • 3 of 3 Ciao users found the following review helpful
    Picture of tazzii

    tazzii

    User recommends the product

    Advantages Advantages Competetive prices, covers imported vehicles

    Disadvantages Disadvantages Sometimes there is a phone queue

    Whilst many insurance companies balk at the idea of offering cover to a an unregistered car whilst it is en route from the country of origin to it's new home in the UK, Bell direct is not one of those. Bell will not only give a competitive quote on the chassis number but will offer an incetive to you in the form of extra no claims bonus on other vehicles you own if you transfer them across as well. The staff are extremely helpful and it does not matter how many times you say the word 'import' it is like water of a duck's back. All their car insurance policy include European cover. All you need ... more
  • 9 of 9 Ciao users found the following review helpful
    Picture of bazza1603

    bazza1603

    User recommends the product

    Advantages Advantages Good service

    Disadvantages Disadvantages Cannot think of one.

    I would like to say that i dealt with this company for two years and they saved me a small fortune due to one of there excellant insurance advisers.If you run two cars and take both policies out at the same time.They allow you to use the highest no claims on both vehicles..I walked away with five years on both cars whereas before I only had zero no claims and five years no claims. Other benefits I like is that they are open between 8am and 10pm even for admin calls.They do however charge £15 a go to change vehicles. The rates where charge are good as well for young drivers.I was getting qoutes ... more
  • 9 of 9 Ciao users found the following review helpful
    Picture of nickandzoe

    nickandzoe

    User doesn't recommend the product

    Advantages Advantages cheap

    Disadvantages Disadvantages everything else

    Customer service is simply awful. When I had to make a claim, I had to phone them to intiate anything being done - and that meant 20 mins of call waiting everytime (and there were a LOT of phone calls). If you have opted for courtesy car if you car is out of action - be prepared for the most rude and obnoxious customer service reps (albany assisatnce part of their parent company admiral). On one occasion I phoned to ask when my car would arrive, Bell had not informed them I should recieve a car so they hung up - which left me having to contact Bell (again) and wait several days for the paper ... more

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