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nickandzoe

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Member since:07.03.2008

Reviews:1

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awful customer service

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07.03.2008

Advantages:
cheap

Disadvantages:
everything else

Recommendable No:

7 Ciao members have rated this review on average: helpful See ratings
helpful by (100%):
  1. MAFARRIMOND
  2. WISHES
  3. Surj1
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Customer service is simply awful. When I had to make a claim, I had to phone them to intiate anything being done - and that meant 20 mins of call waiting everytime (and there were a LOT of phone calls).

If you have opted for courtesy car if you car is out of action - be prepared for the most rude and obnoxious customer service reps (albany assisatnce part of their parent company admiral). On one occasion I phoned to ask when my car would arrive, Bell had not informed them I should recieve a car so they hung up - which left me having to contact Bell (again) and wait several days for the paper work to be completed, then chasing (again) for the car to be sent out - this was pretty indicative of the customer service in general...

They may be cheap, but if you are unfortunate enough for anything to go wrong you will spend literally hours and hours on the phone. Worse insurance I have ever had and I will never use Bell or Admiral group again!!

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Comments about this review »

WISHES 07.03.2008 22:30

Hello and welcome to ciao.....

Expired-Account 07.03.2008 20:08

I'll stick with Norwich Union, helpful review

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This review of Bell Direct has been rated:

"helpful" by (100%):

  1. MAFARRIMOND
  2. WISHES
  3. Surj1

and 6 other members

The overall rating of a review is different from a simple average of all individual ratings.



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