Bensons Bed Shop

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Bensons Bed Shop

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39% positive

53 reviews from the community

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Review of "Bensons Bed Shop"

published 08/09/2011 | iantheshopper
Member since : 08/09/2011
Reviews : 1
Members who trust : 0
About me :
Not for me
Pro very little
Cons 20% cancellation fees
not helpful
Delivery time
Value for Money
Wide range/choice of products?
Helpfulness of Staff
Repair/Replacement Service

"WATCH OUT FOR THE 20% CANCELLATION FEE"

We went into the aylesbury store and ordered a mattress which cost over £300..
The Woman said delivery was 2-3 weeks...

Less than 24 hours later I went back to the Store & asked to cancel this order, as our neighbour had offered us an almost new double mattress for free..

The same Woman said that they would impose a 20% cancellation Fee, due to 'Admin costs'....but we only ordered it the day before...on a Bank holiday monday..?? what Admin Fees ??

More like her commision Fees...Or am I being a tad cynical here??

Is this legal...?..bearing in mind that a FULL REFUND is offered..if you order on- line or by telephone..!

Surely we all have a 7 day cooling off period for purchases made there & then

Look forward to your comments please..Ian

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Comments on this review

  • TheHairyGodmother published 09/09/2011
    as below
  • cha97michelle published 08/09/2011
    This is really a trading standards type issue, not a review.
  • angelboouk123 published 08/09/2011
    as below
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Product Information : Bensons Bed Shop

Manufacturer's product description

Ciao

Listed on Ciao since: 26/03/2003