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BigNorman.com should be a model for all other internet shops. I found my product, a new £325+ camera, which i was obviously slightly hesitant in spending with a website i'd never heard of before. I used BigNormans online chat to ask what they could do to calm my nerves, the reply was"Not a lot, but you can read the reviews and believe we do as we say." Difficult to believe, but i really had no reason to worry. Evevrything went excactly as i was told by BigNorman. I found my new camera a few pounds cheaper on another website and they matched the price including postage. I was then told that i'd receive a text from the courier with a time slot for delivery. I received my text at 0805, it said they would deliver my BigNorman product between 0815-0915 and by 0830 it arrived! Briliant. I can't tell you enough that if you are worried or nervous about online buying, there is no need what so ever to worry when using BigNorman.com they are brilliant.