Blackcircles.com

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Blackcircles.com

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56% positive

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Review of "Blackcircles.com"

published 10/10/2004 | Adavies344
Member since : 20/01/2003
Reviews : 12
Members who trust : 0
About me :
Super
Pro Quote all in costs up front, local fitting
Cons Prices vary depending on sizes
very helpful
Look and Feel
How useful was it?
Ease of use
Cost of service

"Online tyre service (Updated, rewritten)"

I have been meaning to rewrite this review for a long time, now I have the time spare to do it.
This company is the first independent I have found who will sell you tyres via the internet. By independent I mean somewhere other than ATS, Kwik Fit etc, you get the picture.

When you first open the site you are faced with a very user friendly home page, the theme is tyre related and is mainly black with helpful links top & bottom. I'd recommend anyone who is sceptical to scroll to the bottom and click on the customer comments link. I agree with what they say.

Slap bang in the middle of the page is the area where you input the size of the tyres you require, if you don't know what size you need then you have a few options, take a look at the current tyres on the car and look for the size which will be in the format of xxx/xx/xx x, in the case of my Corsa its 185/55/15 h.

The first 2 figures refer to width & profile, as an example my tyre size above is (first figure) 185mm wide, so the profile (second figure) is 55% of 185mm, if you increase or decrease the profile the tyre will look bigger/ or smaller in height. Its important to keep the overall diameter of the tyre as close to original as possible otherwise your gearing & speedo will be affected. Playing with widths and heights can do this but if you are unsure keep to the advised size for the car.

The third figure (15") relates to the inner diameter of the tyre where it sits on the wheel. You'll notice that one figure is metric, one is a percentage and the other is imperial, confusing or what? Unfortunately thats the industry standard at present.

The letter at the end refers to the speed rating and they are as follows.
S=Max speed 113mph
T=Max Speed 118mph
U=Max Speed 125mph
H=Max Speed 130mph
V= Max Speed 150mph
W=Max Speed 168mph
Z=Max Speed 150mph+

These are obviously maximums and if you put a car on a track the manufacturers won't be responsible if you exceed the speed & the tyre fails. In the real world most cars either have H or V rated tyres to cover most bases.

If the car isn't around at the time you can consult the owners manual, this will tell you what size tyres are required for the model you have.

Are you still with me? hope I haven't made your head hurt with those facts & figures but I thought they were well worth mentioning because I see tyre related questions on so many car forums where people don't know what these numbers mean.

Back to the site

Once you put in the tyre size you want and click 'proceed' you are asked to select an option, Fully Fitted or Mail Order. Fully fitted is the option i'd suggest you go for so click on that.

You are then confronted with a list of the brands available in that particular size, starting with the lowest price first. Pick the brand you want and click the submit button on the right of the brand name. It then asks you for your post code and the distance you are willing to travel. In my case if I choose the lowest miles i'm willing to travel (15) it comes back with a choice of 12 fitting centres within that distance. Not bad considering I live in the Welsh Valleys and most good idea's are last to reach here.

Once you pick the fitting centre that suits you and click on the select button the site gives you a shopping trolley. In this you have the brand of tyre you have chosen along with the quantity & price. You can change the quantity as required and just need to press the 'refresh' button to get the updated price. The price you see there is the price you pay. If you are happy click the 'purchase' button and the site will then ask you a day & time when its suitable to have the tyres fitted. The time is narrowed down to morning or afternoon and from experience locally I have never had to wait more than 30 mins to get the car in (my fitter can take 1 car at a time).

Then its just a matter of paying, the norm is to pay by some type of card on the site there & then, I don't think they do a cash on fitting option. The only complaint is they take the payment immediately even if your tyres aren't being fitted until the following week. They could charge the card once you have signed for the fitting, But I guess by charging you straight away you will keep the booking.

On completion you receive an e mail confirming your booking and there is also some helpful information relating to the booking. The telephone number that is quoted is active and the person on the other end should be able to answer any questions you have (I have used it myself).

All thats left to do is turn up on the designated day/ time and sign a form once the work has been done. On my first fitting I had a follow up phone call from the company to check I was happy with the service I had received, on my latter fittings I have received e mails asking the same.

Overall I can say use of the site is easy and explains itself to you as it goes along, if you do get stuck there is the telephone help where they will take your order if you wish.

Since I first wrote this review I have used the site a further 3 times and now won't use anyone else. I got fed up of being quoted prices by local suppliers over the phone only to discover when I arrived I had to pay for fitting/ valves/ balancing on top of the price I was told. This site quotes 'all in', and they stick by it.

If anyone has negative comments on the service they have had from this site i'd love to hear it because it does seem almost too good to be true, but my experience so far is 100% positive.


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Comments on this review

  • John1958 published 30/12/2004
    sounds good but more detail would be useful...John
  • ilusvm published 20/12/2004
    not something which i have a need for but still a good informative review. Em x
  • Adavies344 published 11/10/2004
    Thanks for the constructive comments, i'll look at adding more detail in the very near future. Alan
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Product Information : Blackcircles.com

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Listed on Ciao since: 10/10/2004