After spending an afternoon on price comparison sites, Blackwells seemed to have the best value, delivery time and most importantly the book I needed was in stock. The site itself is very easy to use and the transactions are dealt with very quickly. However I waited 3 weeks to receive the wrong book. I was very disappointed as I needed it for a 4week TEFL course which was starting the following week. I returned the book and sent an email explaining the situation and asked if they could they send me the correct book asap. I didn't hear anything for 3 weeks. After another 3 email were sent £2 suddenly appeared in my bank account as a refund for the £16.25 book I purchased. Do they even sell £2 books? I have now been waiting 6 weeks from the date I originally ordered the book and my course is coming to an end (I managed to purchase it from WH Smith). I will not be using this company in the future. I finally received an apology stating that they will add £3.75 to the refund as a sorry for the inconvenience and stress they have caused me! I have not received either yet, I imagine I will have to wait another 3 weeks.
How helpful would this review be to a person making a buying decision? Rating guidelines
Apr 30th, 2008
helpful by (100%):
