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Reviews - Bonprix.co.uk

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Super

cheap, lots of plus sizes at the same prices, good...

finishing and sizing inconsistent, delivery and re...

Despite French-sounding name, Bon Prix is a budget part of the German (and the world's largest) mail order company, Otto GmbH. They operate in 10 countries and claim 14 million customers (though it's not clear whether this refers to Bon prix alone or Otto as a whole). I first encountered Bon Prix...

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Super

“Good price”

published 13/11/2010

nice products, affordable price

sometimes long delivery time

I came across Bonprix on the Internet when I clicked by accident on one of their banners. The initial page was quite inviting so I checked them and soon I found some clothes that looked good and were for affordable price. I didn’t hesitate too long and placed my first order. The website can be...

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Not for me

“Bon Prix - Never Again!”

published 29/10/2007

Lovely clothes, very reasonable in price

No Communication, very slow

I bought clothings from Bon Prix over a year ago and apart from their very slow service, I was very pleased with the clothes, style, sizing and amazed at how reasonably priced they were. Communication with them is very poorly as initially they used to send a letter when an item was out of stock...

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Not for me

“AVOID BON PRIX”

published 11/11/2008

NONE

POOR QUALITY, POOR SERVICE, EXPLOITING PEOPLE

Awful experience with Bon Prix. I missed 2 months payments and cleared the whole amount plus interest on the 3rd Month. ThePENALTY letters arrived later than the date shown on them and allowed only a week to sort it out. Otherwise you will be clobbered with another £12. This is how Bon Prix see...

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Super

Do mens, women's & children's clothes

Delivery time & Cloth sizes

Ive been using Bonprix now for a couple of years & have found them on a whole ok. They do very cheap clothes (jumpers from about £15, tops from £8 etc) but the quality of the clothes is still very good despite the price. They have a wide selection of clothes for men, women & children & they tend...

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Not for me

Not received - don't know

Not received - don't know

I ordered a bath set which came quite quickly. However, I also ordered a pair of matching handtowels which so far have not arrived. When I eventually managed to get through to Bon Prix by phone (these type of calls are not cheap at 7p per minute!), I was told that the items had been damaged and...

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Not for me

“Slow & Unreliable”

published 02/06/2007

Reasonably Priced & Lovely Range of Clothing

Knowingly send out incorrect goods & they use Parc...

Having paid at time of placing my order I then had to wait THREE weeks for it to be delivered, when the goods finally arrived a message on the invoice informed me that their Quality Dept had noticed that some items had been mislabelled but to try the items on anyway & ignore the label sizes...

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Super

“Easy to spend your money!”

published 30/09/2008

Easy to use, value for money

None found

I've used Bon Prix several times over the past two or three years, usually on small sized orders (under £50), and for 2 to 4 items. I like the designs and the style of the clothes on offer. They have a wide range of types of clothing, for young people and older people, both for what I would call...

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Not for me

“NO LUCK WITH BON PRIX!!”

published 08/09/2007

NONE

PLENTY!!!

Absolutely terrible and will not shop with them again!!!Ordered clothes on june 4th, they took payment on the 6th. 2 weeks later i rang them to find out where order was-was told that delivery was usually 10-14 days and to just hang on another couple of days as it had been dispatched 5 days...

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Satisfactory

Hmmmmnnn... Somewhat original clothing?

Delivery times and over-inflated prices combined w...

This was my original review 2 years ago ----- Bon Prix make really lovely, fashionable and often quite unique clothing. And their prices are very reasonable in comparison to the other catalogues. I loved what I ordered and they were pretty quick to dispatch as well. It took them 5 days (I'm in...

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Not for me

Good clothes

Slow, ineffecient

I would not shop with Bon Prix again as the turnaround is so SLOW between ordering and receiving goods, especially if you have to return them for any reason. I was not initially aware either that their call centre is based in Liverpool but all the goods are sent from GERMANY. A helpful customer...

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Not for me

nice range of casual clothing

unreliable delivery service and exceptionally poor...

I like shopping online. I have done so for years. I buy pretty much everything online: groceries, gadgets and, occasionally, clothing. A couple of years ago I stumbled over bonprix.co.uk who were selling a pretty little dress I really liked the look of. I ordered it, received it with no problems...

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Not for me

published 13/09/2008

Initially started as a really good company for clothes. The problem is the after sales service and payments. A request letter for payment only reaches you 10 days after it was sent, so you have to be really quick in sending the payment. However, if you write a cheque and you believe the bill has been paid, only to find out that it has not been cashed they will slap on a fairly heavy interest charge and admin charges. Your fault? Wouldn't it be nice to have a firm that deals with customers nicely and sensibly. Would I deal with these again, absolutely not!

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Not for me

published 17/10/2007

Ordered some items on line from this company, having chosen only items that were listed as available they have not arrived after 3 weeks and two e mails later they tell me they are going to investigate the situation with their warehouse and send me a report of this investigation by POST!!! First Time customer and Never again!

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Not for me

published 29/11/2008

Nightmare experience of Bon Prix!! I ordered two separate items from them and they did not arrive. When I contacted them they eventually sent me a delivery manifest from the courier saying that the items had been delivered to my property and I had signed for them. On both ocassions the deliveries were at around 5pm at night and I get home from work around 6pm. So I couldnt have signed for them when I was three miles from my home! They have snottily told me that someone from my house must have signed for them. Who the cat!! I am trying to get my money back but they insist I have the items!! Dreadful

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