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5 Reviews

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I have to say I agree with you mate, I work at bookers in folkestone and I have noticed this. Were all pissed off and annoyed, because there are way to many managers all who are competing against... more

User Reviews

for Booker Cash and Carry

Rating Summary based on 5 reviews

  • 5 Stars
    1
  • 4 Stars
    2
  • 3 Stars
    1
  • 2 Stars
    0
  • 1 Star
    1

Detailed rating

  • After-sales service
  • Availability
  • Freshness of goods
  • In store customer service
  • Layout & presentation
  • 3.8
  • 3.0
  • 3.3
  • 3.3
  • 3.3
  • 56 of 56 Ciao users found the following review helpful
    Picture of zoe_page

    Level 8 zoe_page

    Member since 08/07/2001

    Reviews written: 871

    User recommends the product

    Advantages Advantages Wholesale prices, nice opening hours

    Disadvantages Disadvantages Members only

    Through my voluntary work I get quite a few nice perks, one of which is my own account with Booker – a national chain of cash and carrys. The key features of this type of place, for those unfamiliar with the concept are: • Entrance to members only To apply for membership with Booker you need some kind of corporate connection. They are set up for independent retailers, caterers, hotels and so on, but other groups such as schools and charities can also join. However, individuals wanting to save a bit of money with no commercial reason behind them are not eligible. Entrance to the store is by ... more
  • 4 of 4 Ciao users found the following review helpful
    Picture of B00kerAmy

    B00kerAmy

    User recommends the product

    Advantages Advantages Decent Boss!, Good Value!, Friendly Customers! =]

    Disadvantages Disadvantages "awkward" customers, Short opening times.

    In regards to the review of Lloyd Martin, I value your opinion but I would have to disagree about Folkestone. Yes the place may be a bit of a dive, but as a colleague I would like to think thats it's a good place to work. I may only be a part-timer at the weekends but I enjoy it (well most of the time). But with your comment about the staff I am quite offended, I would like to consider myself as a friendly face and hardly ever will you see me in a mood, unless hungover! It's only when we get the "awkward" customers that the attitudes change. Why should we have to stand there and take a load of ... more
  • 36 of 42 Ciao users found the following review helpful
    1 Star Quick review of Booker Cash and Carry by LloydMartin71 08/07/2008
    your lucky down south in Folkestone its a different story... The staff don't know the meaning of the word service - This Booker C&C has gone down hill unless you like being threatened and shouted at. The staff here no longer treat customers with any kind of respect. To be a member of staff, helpfulness is not a prerequisite and as for manners the word is not understood. I blame the management for there lack of commitment to staff training, Beware Booker Cash & Carry Folkestone's only interest is meeting their targets and making profit above customer satisfaction...
  • 2 of 5 Ciao users found the following review helpful
    Picture of picardrules1

    picardrules1

    3 Stars Reply to LIyod 16/07/2008
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages MANAGERS

    I have to say I agree with you mate, I work at bookers in folkestone and I have noticed this. Were all pissed off and annoyed, because there are way to many managers all who are competing against each other, I personally dont blame the starff because I think were all nice. Though that bloke on reception with glasses what a dickhead!!! He really is rude to the customers! Its just we have managers who make us all pissed off and its all there fault. Thers too many of them. They always compete against each other and make us all feel annoyed. And then we start coming across as rude and arrgant by ... more
  • 0 of 7 Ciao users found the following review helpful
    Picture of sunshineduck

    sunshineduck

    User recommends the product

    Advantages Advantages easy to use, friendly staff, reasonable opening hours

    Disadvantages Disadvantages stock availability

    i use the booker in huddersfield, i think they are involved with batley's too, part of the same company?? anyway, basically you have to be a member, own a business etc, but its amazing how many taxi drivers go! they have all kinds of produts, basically anything you would find in your average corner shop or cafe, plus a bit more. the staff are always friendly and helpful, and great fun on sunday mornings when everyones hungover! the warehouse is easy to get around and find what you want, its all pretty organized. the food is fresh and always has good dates on. the only criticism i have is ... more

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