The overall rating of a review is different from a simple average of all individual ratings.
Share this review on
I booked a standard double room in Jury's Inn Bradford through Booking.com. The original booking included breakfast and was non refundable Due to attending a funeral I called customer services to cancel and asked if i could re-book 2 days later. I was given a new tariff of 65.02 .which was more expensive but I accepted it under the circumstances. I assumed the cost would also include breakfast, i was not informed that it would not. When I received the confirmation it was for room only. I emailed to point this out, I received a new confirmation this time including breakfast at a cost of 75.03. i had not been asked if I agreed to these terms and to make matters worse the same booking on the website was priced at 59.03. I was very disappointed with the standard of customer service and very poor and unfair pricing.