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55% positive

83 reviews from the community

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published 27/03/2013 | kstockman
Member since : 27/03/2013
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"If I could have given a rating of less than 1 star i would have"

I booked a standard double room in Jury's Inn Bradford through The original booking included breakfast and was non refundable Due to attending a funeral I called customer services to cancel and asked if i could re-book 2 days later. I was given a new tariff of 65.02 .which was more expensive but I accepted it under the circumstances. I assumed the cost would also include breakfast, i was not informed that it would not. When I received the confirmation it was for room only. I emailed to point this out, I received a new confirmation this time including breakfast at a cost of 75.03. i had not been asked if I agreed to these terms and to make matters worse the same booking on the website was priced at 59.03. I was very disappointed with the standard of customer service and very poor and unfair pricing.

I would nor recommend this service at all

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Online Hotel Booking

Product Details

Type: Online Hotel Booking

Domain Extension: .com


Listed on Ciao since: 19/04/2007