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Booking.com

Online Hotel Booking

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Review of "Booking.com"

published 27/03/2013 | kstockman
Member since : 27/03/2013
Reviews : 1
Members who trust : 0
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Cons unexpected changes and increased costs
somewhat helpful
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"If I could have given a rating of less than 1 star i would have"

I booked a standard double room in Jury's Inn Bradford through Booking.com. The original booking included breakfast and was non refundable Due to attending a funeral I called customer services to cancel and asked if i could re-book 2 days later. I was given a new tariff of 65.02 .which was more expensive but I accepted it under the circumstances. I assumed the cost would also include breakfast, i was not informed that it would not. When I received the confirmation it was for room only. I emailed to point this out, I received a new confirmation this time including breakfast at a cost of 75.03. i had not been asked if I agreed to these terms and to make matters worse the same booking on the website was priced at 59.03. I was very disappointed with the standard of customer service and very poor and unfair pricing.

I would nor recommend this service at all

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somewhat helpful

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Product Information : Booking.com

Manufacturer's product description

Online Hotel Booking

Product Details

Type: Online Hotel Booking

Domain Extension: .com

Ciao

Listed on Ciao since: 19/04/2007

Booking.com - Review - If I could have given a rating of less than 1 star i would have

kstockman 1

kstockman

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Member since:27.03.2013

Reviews:1

Quote-start

If I could have given a rating of less than 1 star i would have

Quote-end
27.03.2013

Advantages:
none

Disadvantages:
unexpected changes and increased costs

5 Ciao members have rated this review on average: somewhat helpful See ratings
somewhat helpful by (80%):
  1. AnneLorraine1
  2. Alyson29
  3. torr
and a further member
not helpful by (20%):
  1. angelboouk123

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The overall rating of a review is different from a simple average of all individual ratings.

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I booked a standard double room in Jury's Inn Bradford through Booking.com. The original booking included breakfast and was non refundable Due to attending a funeral I called customer services to cancel and asked if i could re-book 2 days later. I was given a new tariff of 65.02 .which was more expensive but I accepted it under the circumstances. I assumed the cost would also include breakfast, i was not informed that it would not. When I received the confirmation it was for room only. I emailed to point this out, I received a new confirmation this time including breakfast at a cost of 75.03. i had not been asked if I agreed to these terms and to make matters worse the same booking on the website was priced at 59.03. I was very disappointed with the standard of customer service and very poor and unfair pricing.

I would nor recommend this service at all
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Product Information

Product details

Type Online Hotel Booking
Domain Extension .com

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Review Ratings

This review of Booking.com has been rated:

"somewhat helpful" by (80%):

  1. AnneLorraine1
  2. Alyson29
  3. torr

and a further member

"not helpful" by (20%):

  1. angelboouk123

The overall rating of a review is different from a simple average of all individual ratings.



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