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Boots Opticians (Shop)

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Reviews - Boots Opticians (Shop)

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Super

“Helping Me See Clearly”

published 24/03/2011

Good service and reasonably quick delivery of glas...

Can indulge in hard sell if you only want a prescr...

Up until a few years ago I didn’t bother much with opticians. I didn’t get my eyes tested for years and every time I did I was told I had 20:20 vision - even when I got them tested just before I turned 40. All this changed in 2008 when I realised I couldn’t see road signs as clearly as I had in...

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Super

Excellent service, thorough eye test, good range o...

Quite a long wait for the glasses to be ready and ...

It must have been between three and five years since I had last been to an Opticians. My glasses were loose and apparently couldn’t be tightened anymore, so I decided it was probably time for a new eye test and some new glasses! So I went into Boots and asked for an appointment for an eye test...

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Excellent

Earn Advantage Points; Good range of frames to cho...

Limited time available for contact lense appointme...

Ever since the age of 10 I've had to visit an optician. Until the age of 20 I wore glasses only and visited a small independent optician. Once I moved away to university, I decided on getting contact lenses and due to Boots good reputation in eye care became registered at Boots Opticians. There...

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Good

“Spectacular Spectacles??”

published 07/06/2009

Great Service, Thorough eye test

Poor choice of frames for kids

I have been wearing glasses for about 15 years now and was originally a customer with Specsavers but about 4 years ago I changed to Boots because I felt that anytime I went in there, I was being rushed out of Specsavers, as they were just too busy. I am writing about my experience of my local...

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Excellent

“No Fuss in Boots”

published 20/06/2003

Professional service, large range, good advice.

That woman!

I think most potential purchasers of glasses and contact lenses are now aware of the inclusion of the Boots Opticians practices within major Boots stores. My only experience is with the store in Coventry, and may not be indicative of stores elsewhere. I should also add that I wear glasses only...

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Excellent

“Raise your glasses to Boots”

published 02/07/2003

Excellent eye test, good range of frames

No help available to choose my frames

Just before last Christmas I broke my spectacles in two right down the middle and although I tried to make a temporary repair it was all in vain. Sadly I had to resort to my spare pair as I was in the throes of getting my blood sugar under control and had been told that any medication could...

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Satisfactory

friendly, professional, good glasses

expensive, long wait, disorganised

I had an eye test in Boots Opticians Oxford branch. Although the staff who carried out my test were very friendly and capable, I was kept waiting for a long time both when I had my test and when I came to pick up my glasses. I booked my appointment online, with a request that they send me my...

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Super

Good service

NA

Being a Boots health club member, I received a voucher for a free eye test in the post. It just happened that it was about time for me to have mine test so I thought I would just make good use of it and collect some points. I made the appointment online and I left my mobile number. The response...

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Not for me

when everything is fine with my eyes, everything i...

If there is a minor problem, it does not get sorte...

I have been having a minor problem with one of my eyes now for the last three months with means I cannot wear contact lenses (they are essential for parts of my job therefore this is a big inconvenience). It should be easy to clear, however all Boots keep telling me to do is return week after...

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Excellent

Top quality service; excellent value for money

none

I have been a member of the Boots Vision Plan for my contact lenses for over 10 years now and in all that time I've never had a problem. I find the staff to be helpful and friendly as well as highly knowledgable about their products. In 10 years I've never had a problem getting an appointment...

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Super

“Great company”

published 13/11/2009

Aftercare

Price

I have gone to Boots Opticians for years and although they do charge over the odds for glasses and contacts at least they are decent people who actually try to check out your eyes. A few times before my glasses have broken with me at fault but they would fix them free of charge assuming if its...

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Not for me

None

Incredibly poor service

My experience at Boots Opticians Ealing was utterly appalling. I paid for an eye test, they wrote down my prescription in reverse which I believe was an attempt  to force me return to their store to buy glasses from them. I had to have another eye test, this time at Specsavers and the lenses in...

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Good

Free eye checks with contact lens by post, collect...

Floor staff aren't overly clued up, overpriced gla...

I'd been with D&A for about 15 years across a couple of branches but I'm not at the Uxbridge branch and now they are all Boots so my review is specifically about the Uxbridge Chimes branch Prices For Contact lenses they are very good because I get daily disposables and pay less then £1 a day...

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Good

“Contact lenses”

published 01/02/2007

Helpful and caring

Randomly increase contact lens monthly payment...

I have been a happy customer of Boots Opticians for a year now, they helped me in a time of need when I lost my previous "hard" lenses and needed new lenses asap! They were quick to see me for eye tests and were the friendliest opticians I saw that day who seemed to actually want my business. I...

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Not for me

“Unfortunate experience”

published 27/10/2006

Large store with a lot of choice

Bad customer service

I attended for an eye test, also knowing that I needed new frames as my current ones were hurting my nose. I waited so long for the test that I had to hurry away after this to avoid my car being clamped. I returned a few days later and chose the new frames and very expensive lenses. Total price...

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