Advantages Good Customer service when it goes wrong
Disadvantages When it goes wrong it really goes wrong. Expensive
|Value for money|
|Speed of processing|
|Efficency & Reliabilty of service|
|Postage & Packing|
I have had a nightmare with boots. I thought that because Boots is such a big brand, that it would be fine.I'll set the scene. We had a big social event at and I took loads of great pictures (inc. the board looking sheepish). I decided to get the two rolls of film on a picture CD so we could could put them on the Company website. I took them into Boots on Thursday 1st March and was told that they would take three days, which was longer than I expected but because of the relative newness of this type of thing I went along with it. For £9.99 per film I expected good prompt service.
Friday I got a call saying they had only sent one film off and so one would be ready Monday and the 2nd one on Tuesday-an inconvenience that I could live with. Monday I found out it hadn't arrived but would be back on Tuesday. I went back on Tuesday to collect both films and after queuing for 30 minutes I discovered that the first had appeared but the second one hadn't. They assured me that it would come the next day (Wed 7th).The photo CD was of reasonable quality (I know other people had problems with needing to download software but I none of these problems). The only problem was that at 6x4" jpeg resolution the pictures looked quite grainy on less powerful computers, but at least it was very easy to upload to website.
The next day I went to collect my final film and was given them for free only to find that instead of my pictures, I had got someone's photos of squirrels. The staff were very apologetic and helpful and asked me to fill out a form to help them identify the photos. A few days later I got a call back from Boots saying that they had found my photos, when I went to get them (queuing for 20 minutes) I found they had sent back the pictures of squirrels and had ignored the form I had filled out. It's now May and still no word (although I have been assured that they will continue looking for them for the next year-which does nto bode well)It does mainly seem to be the imcompetence of the processing lab to blame as the staff at Boots have been very helpful and patient (although they aren't totally blameless). Since then I've found out that other places do digital CDs (so if anyone has used them please write an opinion/email me). For normal photos I've used Bonus/triple print with no problems (in fact I thoroughly endorse them and people who have written about them agree with me-see the relevant section).
I will let you know if I get my photos back!
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