Thanks for any reads, rates and especially comments - I love feedback. x
Thanks for any reads, rates and especially comments - I love feedback. x
Member since:09.04.2005
Reviews:15
Members who trust:4
I must be honest, we are delighted with our new Vectra and it is running very well, however the experience getting there has been somewhat stressful.
We were offered £2000 part exchange, which we were not happy with so we walked away. A salesman actually chased us out to our car and offered us the £3000 that we were looking for, so we agreed to go ahead with £2500 deposit and £2000 finance.
After being pushed to leave a deposit, we returned the next day to sign the paperwork and collect the car. We were surprised that this whole process only took 30 minutes, and left feeling quite pleased, as we overheard several people saying that they had been waiting around for over two hours. When we got home we looked over the paperwork again only to discover that £3000 had been put on finance, I called the next day so they could correct their mistake only to be told that the extra £1000 was for various insurances and guarantees. We definitely never asked for them and did not want them and I feel that we were pushed through and out before we could notice, nobody would admit responsibility for instructing this, but nobody could say that we had asked for it.
I have spent a lot of time and money on the phone arguing with them, and it is difficult to express exactly how stressful the whole mess has been, however, eventually after 3 months and a lot of persistence, I have secured a refund. My advice to you is to read carefully all of the paperwork, even if you feel as though you are being rushed as this company is run by ruthless salesmen, and the finance department is even worse, they act as though they are your friend, when in actual fact they are happy to deceive you at the first opportunity.
How helpful would this review be to a person making a buying decision? Rating guidelines
(+) loads of cars, great choice, friendly helpful staff no pressure, fantastic prices. (-) can get very busy on the weekend, we had to wait to be served, best to get there early.
very helpful by (21%):
helpful by (79%):
