Britannia Building Society

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Britannia Building Society

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67% positive

9 reviews from the community

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Review of "Britannia Building Society"

published 10/10/2005 | alanl1977
Member since : 02/10/2005
Reviews : 2
Members who trust : 0
About me :
Super
Pro Competitive products, friendly service
Cons Lack of online facilities
somewhat helpful
Efficiency of service
Competitiveness of charges/rates
Staff courtesy
Promptness of service
Online - Content/organization of site

" Competitive products, great customer service."

I currently have a mortgage, home insurance and ISA with Britannia. All of these are available at very competitive rates, with the mortgages offered often featuring in "Best Buy" guides.

The branch network is constantly expanding and I have found the customer service there to be excellent without exception. You still feel as if you are being treated as a person rather than an account number as with some of the high-street banks.

There have been occasions where Britannia have made mistakes with my accounts but each time the issues have been resolved promptly and courteously by the telephone support staff.

Those used to wide-ranging internet facilties (such as those offered by Nationwide) may be disappointed. For products such as mortgages or insurance however this should not prove to cause any inconvenience.

Britannia pays members' loyalty bonuses based on the products held and time with the society. These often prove to be a welcome cash boost. Mortgages and insurance policies can be particularly productive in this repsect

Community evaluation

This review was read 1157 times and was rated at
57% :
> How to understand evaluation of this review
somewhat helpful

Product Information : Britannia Building Society

Manufacturer's product description

Ciao

Listed on Ciao since: 30/11/2000

Britannia Building Society - Review - Competitive products, great customer service.

alanl1977 4

alanl1977

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About me:

Member since:02.10.2005

Reviews:2

Quote-start

Competitive products, great customer service.

Quote-end
10.10.2005

Advantages:
Competitive products, friendly service

Disadvantages:
Lack of online facilities

Recommendable Yes:

Detailed rating:

Staff courtesy

Promptness of serviceGood

Efficiency of serviceExcellent

Competitiveness of charges/ratesExcellent

Online - Content/organization of siteAverage

Online - Reliability/speed of siteAverage

Online - Ease of applying for productsGood

Online - Investment trackingNot Applicable

6 Ciao members have rated this review on average: somewhat helpful See ratings
helpful by (43%):
  1. eldergill
  2. Rob1969
  3. GUMMO1471
somewhat helpful by (57%):
  1. Soho_Black
  2. sandemp
  3. Justine
and a further member

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The overall rating of a review is different from a simple average of all individual ratings.

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I currently have a mortgage, home insurance and ISA with Britannia. All of these are available at very competitive rates, with the mortgages offered often featuring in "Best Buy" guides.

The branch network is constantly expanding and I have found the customer service there to be excellent without exception. You still feel as if you are being treated as a person rather than an account number as with some of the high-street banks.

There have been occasions where Britannia have made mistakes with my accounts but each time the issues have been resolved promptly and courteously by the telephone support staff.

Those used to wide-ranging internet facilties (such as those offered by Nationwide) may be disappointed. For products such as mortgages or insurance however this should not prove to cause any inconvenience.

Britannia pays members' loyalty bonuses based on the products held and time with the society. These often prove to be a welcome cash boost. Mortgages and insurance policies can be particularly productive in this repsect

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Review Ratings

This review of Britannia Building Society has been rated:

"helpful" by (43%):

  1. eldergill
  2. Rob1969
  3. GUMMO1471

"somewhat helpful" by (57%):

  1. Soho_Black
  2. sandemp
  3. Justine

and a further member

The overall rating of a review is different from a simple average of all individual ratings.



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