moogyt 1

moogyt

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About me:

Member since:04.12.2008

Reviews:2

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Britannia building Society - poor poor poor

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04.12.2008

Advantages:
none

Disadvantages:
inconsistent advice, false promises, missed deadlines

Recommendable No:

Detailed rating:

Staff courtesy

Promptness of serviceVery Poor

Efficiency of serviceVery Poor

Competitiveness of charges/ratesVery Poor

Online - Content/organization of siteVery Poor

Online - Reliability/speed of sitePoor

Online - Ease of applying for productsAverage

Online - Investment trackingVery Poor

5 Ciao members have rated this review on average: helpful See ratings
helpful by (80%):
  1. tumblewheel
  2. redeyes22
  3. thereddragon
and a further member
somewhat helpful by (20%):
  1. TheHairyGodmother

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Probably the most incompetent bunch of idiots I have ever come across.
I am trying to buy a new house, I am an existing customer, have a massive deposit and am marked as 'ultra safe' as a customer - even with my slightly larger mortgage.
I have been calling 3 times a day 6 days a week for the past two weeks to get them to approvae my mortgage. They have been telling me that my mortgage will be 'assessed' in 24-48 hours. I am now about to lose our new house as they haven't been able to process the application and the exchange date was today (already postponed from last week).
Inconsistencies, misinformation and incompetence. With their delays you would have thought we were in the middle of a boom.
Avoid them and watch their business fail - it will if this is how they treat their existing customers.

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Comments about this review »

thereddragon 04.12.2008 17:40

What a shambles! Hope they sort it out before the sale falls through - and if not, hope you have legal recompense for this.

johnny040676 04.12.2008 16:48

Welcome to Ciao!

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Review Ratings »

This review of Britannia Building Society has been rated:

"helpful" by (80%):

  1. tumblewheel
  2. redeyes22
  3. thereddragon

and a further member

"somewhat helpful" by (20%):

  1. TheHairyGodmother

The overall rating of a review is different from a simple average of all individual ratings.



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