Britannia building Society - poor poor poor
4 of 5 Ciao Users found the following review helpful
()
Advantages none
Disadvantages inconsistent advice, false promises, missed deadlines
Probably the most incompetent bunch of idiots I have ever come across.
I am trying to buy a new house, I am an existing customer, have a massive deposit and am marked as 'ultra safe' as a customer - even with my slightly larger mortgage.
I have been calling 3 times a day 6 days a week for the past two weeks to get them to approvae my mortgage. They have been telling me that my mortgage will be 'assessed' in 24-48 hours. I am now about to lose our new house as they haven't been able to process the application and the exchange date was today (already postponed from last week).
Inconsistencies, misinformation and incompetence. With their delays you would have thought we were in the middle of a boom.
Avoid them and watch their business fail - it will if this is how they treat their existing customers.
Attention, this is the first review from this author
Instead of giving a negative rating, consider:
Help this member by giving your advice
Report fraud (for example plagiarism) or other issue with the review to the Ciao support team
Add your comment
Page 1 of 1
| 1 - 5 out of 5 comments
TheHairyGodmother 10/08/2011 15:05
tumblewheel 05/12/2008 13:48
redeyes22 04/12/2008 23:54
thereddragon 04/12/2008 17:40
What a shambles! Hope they sort it out before the sale falls through - and if not, hope you have legal recompense for this.
johnny040676 04/12/2008 16:48
Welcome to Ciao!
Page 1 of 1
| 1 - 5 out of 5 comments
Detailed Rating
| Efficiency of service | |
|---|---|
| Competitiveness of charges/rates | |
| Staff courtesy | Poor |
| Promptness of service | Very Poor |
| Online - Content/organization of site | Very Poor |
| Online - Reliability/speed of site | Poor |
| Online - Ease of applying for products | Average |
more
Author's newest reviews
|
04/12/2008
Britannia building Society... |
|---|