Britannia Building Society

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Britannia Building Society

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67% positive

9 reviews from the community

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Review of "Britannia Building Society"

published 04/12/2008 | moogyt
Member since : 04/12/2008
Reviews : 1
Members who trust : 0
About me :
Not for me
Pro none
Cons inconsistent advice, false promises, missed deadlines
Efficiency of service
Competitiveness of charges/rates
Staff courtesy
Promptness of service
Online - Content/organization of site

"Britannia building Society - poor poor poor"

Probably the most incompetent bunch of idiots I have ever come across.
I am trying to buy a new house, I am an existing customer, have a massive deposit and am marked as 'ultra safe' as a customer - even with my slightly larger mortgage.
I have been calling 3 times a day 6 days a week for the past two weeks to get them to approvae my mortgage. They have been telling me that my mortgage will be 'assessed' in 24-48 hours. I am now about to lose our new house as they haven't been able to process the application and the exchange date was today (already postponed from last week).
Inconsistencies, misinformation and incompetence. With their delays you would have thought we were in the middle of a boom.
Avoid them and watch their business fail - it will if this is how they treat their existing customers.

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Comments on this review

  • thereddragon published 04/12/2008
    What a shambles! Hope they sort it out before the sale falls through - and if not, hope you have legal recompense for this.
  • johnny040676 published 04/12/2008
    Welcome to Ciao!
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Product Information : Britannia Building Society

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Listed on Ciao since: 30/11/2000