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fredme123

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Member since:05.05.2012

Reviews:1

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Ruined my child's attempt at opening savings account

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05.05.2012

Advantages:
None

Disadvantages:
Unprofessional

Recommendable No:

Detailed rating:

Staff courtesy

Promptness of serviceVery Poor

Efficiency of serviceVery Poor

Competitiveness of charges/ratesPoor

Online - Content/organization of site

Online - Reliability/speed of site

Online - Ease of applying for products

Online - Investment tracking

11 Ciao members have rated this review on average: not helpful See ratings
somewhat helpful by (18%):
  1. Soho_Black
  2. MAFARRIMOND
not helpful by (73%):
  1. angelboouk123
  2. TheGoodSurveyer
  3. cath_del
and 5 other members
off topic by (9%):
  1. dynamicnurse

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Well done Britannia Building Society in Westbury-on-Trym, Bristol UK for ruining my eight year old daughter’s first attempt at opening a savings account. The dismissive attitude, incompetence and rudeness of counter staff left my daughter open mouthed. When I asked to speak to the manager they proudly announced that they didn’t have one and that they were perfectly capable of running the branch between themselves. We didn’t open a savings account with Britannia Building Society and my attempt that day of providing a positive experience for my daughter regarding savings was left in tatters. Britannia Building Society is not the place to encourage children to save. I also suggest you find a building society or bank that possesses a manager that is answerable or at least offers an apology for uncaring staff. You have been warned.

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Comments about this review »

JOHNV 05.05.2012 15:52

Sorry you had such bad experiences - but even so, there is no significant detail on the services, only the woefully minimal customer service skills of the staff at that particular branch. Why not read around other reviews on the site and rewrite - I'd happily rerate if you do.

dynamicnurse 05.05.2012 14:29

Never mind the services that are provided in general!

mozzie76 05.05.2012 14:12

You provide no deals as to the exact problem encountered

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Review Ratings »

This review of Britannia Building Society has been rated:

"somewhat helpful" by (18%):

  1. Soho_Black
  2. MAFARRIMOND

"off topic" by (9%):

  1. dynamicnurse

The overall rating of a review is different from a simple average of all individual ratings.



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