|Efficiency of service|
|Competitiveness of charges/rates|
|Staff courtesy||Very Poor|
|Promptness of service||Very Poor|
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Ruined my child's attempt...
Well done Britannia Building Society in Westbury-on-Trym, Bristol UK for ruining my eight year old daughter’s first attempt at opening a savings account. The dismissive attitude, incompetence and rudeness of counter staff left my daughter open mouthed. When I asked to speak to the manager they proudly announced that they didn’t have one and that they were perfectly capable of running the branch between themselves. We didn’t open a savings account with Britannia Building Society and my attempt that day of providing a positive experience for my daughter regarding savings was left in tatters. Britannia Building Society is not the place to encourage children to save. I also suggest you find a building society or bank that possesses a manager that is answerable or at least offers an apology for uncaring staff. You have been warned.
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