Joined Brittania through CSMA as price was good. Used them twice in 2 years and each time they took 2 hours to arrive. Both breakdowns were in populated areas which were easy to get to and neither were in peak breakdown periods. Problem seems to be that they use contractors who basically will lie about how quick they can get there so they get the job. each time I was told help would arrive within the hour, but Brittania don't check with customer to see if they have arrived. I had to phone them twice each time. They subsequently sent me a satisfaction form to complete but failed to respond in any way to my comments regarding service. I did not renew for a third year as I see no point in saving a few pounds if they are so poor when you actually need them
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Oct 27th, 2009
