I would say that most people sign up to Homecare because of the promise of an annual service for their gas boiler. In my case British Gas had to be reminded to come for the annual service and the engineer took 10 minutes most of which time was taken up in filling in bits of paper to prove that he had attended. The casing was not removed and no checks were made inside the boiler. Virtually none of the manufacturer's requirements were carried out. I complained to customer services that the service had not been carried out properly and a second engineer was sent round. The second engineer did remove the casing and tested the flue gases but did not clean out the inside of the boiler as per manual. I complained again and was told that the engineers are told to carry out a visual check and because they had 'state of the art technology' it was not necessary to do anything else. The boiler has not been serviced and I have cancelled my Homecare agreement as it is a waste of money. The engineers said that the boiler would have to have broken down and ceased functioning before they would check inside the boiler. If that had happened then no doubt the engineer would claim that the boiler was beyond repair and would need to be replaced (by British Gas) I wonder how many people who subscibe to Homecare realise that it does not protect the condition of the boiler and that the engineers do not infact carry out an annual service at all? British gas have sent me a bill which I am refusing to pay on the grounds that they have broken their contract with me. I am still waiting for a reply to my written complaint
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Advantages: None that I can think of...oh..they have the word "British" in their name Disadvantages: Customer Service (lack of), Prices, Attitude...oh everything really
eldergill 18.11.2005 ·
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Review of BritishGas
Sep 19th, 2008
(Nov 14th, 2008)
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