I get a letter from British Gas informing me that my first Annual service is due. ??? But BG we had all that nonsense last year. I ring BG to find that a "mystery Caller" has rung up and cancelled my Homecare policy. I write an email of complaint to British Gas, nothing they don't even acknowledge it.
Last year
I had the first service visit for my homecare 100 policy. On first inspection Engineer tells me that there is a faulty valve which he could replace for a charge of £159. However he said there was problem filling the system with water because I did not have the correct pipe. The Engineer stated, "I've never seen that before, it's not on my computer", when looking at the filling nozzle.
[2] The engineer told me that I would need to go to the local plumbing store to get a different filling pipe for the boiler. When I expressed surprise that the Engineer could not get the part he told me ?We don't do running about for other people". I think it is poor customer service for the Engineer to say "I've never seen that before" and then send the customer off to the local plumbing store to try and buy the correct part.
Second Engineer attends:
He immediately identifies that the access to fill the boiler is in a wooden cabinet just below the Boiler, informs me that there was No need to replace anything in the first place and sorts the system out. Great, but it does imply that the first Engineer is either an Idiot or a Crook.
Simon Hayes http://www.simonhayes.net
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Advantages: None that I can think of...oh..they have the word "British" in their name Disadvantages: Customer Service (lack of), Prices, Attitude...oh everything really
eldergill 18.11.2005 ·
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Review of BritishGas
Feb 18th, 2009
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