British Gas

British Gas

Ciao Review dated - 31-03-09 Utility - BRITISH GAS Titled: Born Gassy ---------------------------- In the news today British Gas has re-named their corporation 'Born Gassy'; it has been long awaited brands re-think, from it's gassy fat cats. The whole matter has brought a bad smell to the shareholders ... Read review

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Born Gassy

Advantages: fuel
Disadvantages: many

...- 31-03-09
Utility - BRITISH GAS
Titled: Born Gassy
----------------------------
In the news today British Gas has re-named their corporation 'Born Gassy'; it has been long awaited brands re-think, from it's gassy fat cats. The whole matter has brought a bad smell to the shareholders as they feel it would have terrible implications to the BG share-price.

All this is of course a joke; however, according to Ombudsmen ...
...minute.

For all initial complaints regarding BG write to:
British Gas
PO Box 3054
Eastbourne
BN219FD

Thank you for your reading through Born Gassy, I hope it was of interest

Copyright - 03 2009 - 1st2thebar   ... more

1st2thebar 31.03.2009 (31.03.2009)
Ciao members have rated this review on average: exceptional
Review of British Gas

British Gas make a complete hash.

Advantages: None that I can think of...oh..they have the word "British" in their name
Disadvantages: Customer Service (lack of), Prices, Attitude...oh everything really

...in the phone book for British Gas - not some local 'cowboy' Oh how naive of me... Please note. I was talking in the past tense. Anyway, that was then, and this is now. The truth, unfortunately, is completely different. **** So who are British Gas? **** To aid in our understanding we need a quick history trip and a summary of the information available from their website. If you don't give a flying toss about the history, then skip this section ...
...still use when referring to British Gas. In 1966 the decision was taken to convert Britain to natural gas. During a ten-year national conversion programme every appliance in the country was converted from town gas to run on natural gas. Visits were made to 13 millions homes and factories and 34 million individual appliances were converted. The 1972 Gas Act paved the way for greater centralisation with the creation of the British Gas Corporation. ...

eldergill 18.11.2005 · Read full review
Ciao members have rated this review on average: very helpful
Review of British Gas

They cut us off because of someone else’s bill!

Advantages: NONE!!!
Disadvantages: Everything, especially their call centre and customer service staff.

...being one of the biggest British companies, I have found British Gas (hereafter called BG) to be the most despicable companies I have ever had dealings with. I no longer use them and after direct dealings with BG I insist my meters are all card meters to prevent getting unwanted bills. Here is why. Last year my wife, our three kids and me moved into a small three bed roomed upper floor flat. On the day we moved on a salesman from BG called and I ...
...In Conclusion Due to British Gas and their lack of any communications between us and between their own staff our family (including a new baby) was cut off for standing up for our rights not to pay someone else’s gas bill of £2225+ after living in a flat for only a few months. BG never cleared up whom the bill was for but because we refused to pay someone else’s bill we were held responsible. Because we were the only people chasing after them to ...

colin.lawson 04.10.2004 · Read full review
Ciao members have rated this review on average: very helpful
Review of British Gas

British Gas - Worst Company Ever

Advantages: None
Disadvantages: Poor Customer Service

...It was a letter from British Gas.......... Here the nightmare begins........ ----------------- My Situation ----------------- I have been with British Gas for just over a year now and I pay my bill monthly by direct debit, I pay £34 a month as that is what they estimated my electricity would cost me. So back to the letter, It was a letter stating I am £534 in debit and I need to pay this amount immediately. Now I have never missed a payment ...
...well below the 16-20 Units British Gas tell me is the average. As you can imagine, I was totally shocked to receive this bill and was straight onto the phone to see what was going on and the following is what has happend since: -------------------- The Long Wait -------------------- British Gas has the worst telephone customer service I have ever come across, If you ever have to deal with them, You can expect long holding times. My longest time ...

Foxy1982 16.05.2007 (09.06.2007) · Read full review
Ciao members have rated this review on average: very helpful
Review of British Gas

Meter Misery

Advantages: No gas bills
Disadvantages: But what do I owe?

This is to warning all British Gas customers concerning the misfortunes which may befall them should they be so unfortunate as to have their meter changed, especially if this happens, as it did to me , without their knowledge! If you can’t be bothered to read the full version of events – skip to the abridgement in the final paragraph! Firstly, I should explain that I live in a basement flat and my gas meter, together with meters for the other five ...
...and that he would inform British Gas. In October 2006, I opened the door to another meter reader and had a case of “deja vu” when he repeated the same tale. This time I decided to ring and inform British Gas myself. After the usual frustrations of pressing correct numbers on my telephone key pad to find a destination and then finding out I was in a queue “because of the volume of demand”, I managed to speak to a very polite but tuneless voice and ...

suesie 02.06.2007 (02.08.2007) · Read full review
Ciao members have rated this review on average: very helpful
Review of British Gas

Money burned by British Gas

Advantages: Large company, synergy, many products offered.
Disadvantages: Price hikes, deparments don't talk to each other

...50% since January 2008, with British Gas agents profusely blaming rise in oil prices for rises in both Gas and Electricity. Fair point? By July oil was at a record $147 a barrel at its peak. Since then oil has collapsed to a 2 year low of $52 a barrel and still falling, I spoke to British Gas about this -- they say that gas is already in the system paid for at the old prices! On Radio 4's Today program, they continued along this line when pressed ...
...now five months on, and British Gas are giving away gas since they have no storage capacity, but the consumer has to pay, Moreover, all sectors of the economy which are linked to oil have seen their prices fall eg food, petrol - but not a single penny of Gas or Electric. Yet their direct debit schemes, after YEARLY assessments more than double your monthly payments without any regard for anyone's ability to pay. In my view, this is a profiteering ...

makro74 31.07.2008 (28.11.2008) · Read full review
Ciao members have rated this review on average: very helpful
Review of British Gas

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I would say that most people sign up to Homecare because of the promise of an annual service for their gas boiler. In my case British Gas had to be reminded to come for the annual service and the engineer took 10 minutes most of which time was taken up in filling in bits of paper to prove that he had attended. The casing was not removed and no checks were made inside the boiler. Virtually none of the manufacturer's requirements were carried out. I complained to customer services that the service had not been carried out properly and a second engineer was sent round. The second engineer did remove the casing and tested the flue gases but did not clean out the inside of the boiler as per manual. I complained again and was told that the engineers are told to carry out a visual check and because they had 'state of the art technology' it ...

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Advantages: They're aren't any unless you enjoy complaining to British Gas
Disadvantages: A 'perfect Storm' of appalling Customer Service

This year I get a letter from British Gas informing me that my first Annual service is due. ??? But BG we had all that nonsense last year. I ring BG to find that a "mystery Caller" has rung up and cancelled my Homecare policy. I write an email of complaint to British Gas, nothing they don't even acknowledge it. Last year I had the first service visit for my homecare 100 policy. On first inspection Engineer tells me that there is a faulty valve which he could replace for a charge of £159. However he said there was problem filling the system with water because I did not have the correct pipe. The Engineer stated, "I've never seen that before, it's not on my computer", when looking at the filling nozzle. [2] The engineer told me that I would need to go to the local plumbing store to get a different filling pipe ...

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British Gas Homecare or Home-don't-care?

Advantages: The feeling that somebody may come to your aid if you need it
Disadvantages: The disappointment, that despite paying for it - they don't

I went for the top of the range British Gas Option 400. This included cover for 5 of my kitchen appliances. Do not waste your money with this service. Initially they fixed 2 items. Both of these took over 6 weeks to get the parts. One of the technicians was very helpful, the other one only moderately so. Several times the wrong technician or part was sent out. Each time, I would have to wait in for the 8 till 1 slot, and then be disappointed when they did not come.. British gas 'House' then canceled my policy without telling me. I've telephoned them 4 times, and each time they promise to call me back. Finally after 8 weeks, and 2 letters of complaint, they finally get back to me, and tell me they cannot fix my fridge, as they canceled the policy. Their customer service is appalling. How can they terminate a contract without letting ...

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