British Gas

Advantages: None that I can think of...oh..they have the word "British" in their name
Disadvantages: Customer Service (lack of), Prices, Attitude...oh everything really

...in the phone book for British Gas - not some local 'cowboy' Oh how naive of me... Please note. I was talking in the past tense. Anyway, that was then, and this is now. The truth, unfortunately, is completely different. **** So who are British Gas? **** To aid in our understanding we need a quick history trip and a summary of the information available from their website. If you don't give a flying toss about the history, then skip this section ...
...still use when referring to British Gas. In 1966 the decision was taken to convert Britain to natural gas. During a ten-year national conversion programme every appliance in the country was converted from town gas to run on natural gas. Visits were made to 13 millions homes and factories and 34 million individual appliances were converted. The 1972 Gas Act paved the way for greater centralisation with the creation of the British Gas Corporation. ... Read review

Advantages: NONE!!!
Disadvantages: Everything, especially their call centre and customer service staff.

...being one of the biggest British companies, I have found British Gas (hereafter called BG) to be the most despicable companies I have ever had dealings with. I no longer use them and after direct dealings with BG I insist my meters are all card meters to prevent getting unwanted bills. Here is why. Last year my wife, our three kids and me moved into a small three bed roomed upper floor flat. On the day we moved on a salesman from BG called and I ...
...In Conclusion Due to British Gas and their lack of any communications between us and between their own staff our family (including a new baby) was cut off for standing up for our rights not to pay someone else’s gas bill of £2225+ after living in a flat for only a few months. BG never cleared up whom the bill was for but because we refused to pay someone else’s bill we were held responsible. Because we were the only people chasing after them to ... Read review

Advantages: None
Disadvantages: Poor Customer Service

...It was a letter from British Gas.......... Here the nightmare begins........ ----------------- My Situation ----------------- I have been with British Gas for just over a year now and I pay my bill monthly by direct debit, I pay £34 a month as that is what they estimated my electricity would cost me. So back to the letter, It was a letter stating I am £534 in debit and I need to pay this amount immediately. Now I have never missed a payment ...
...well below the 16-20 Units British Gas tell me is the average. As you can imagine, I was totally shocked to receive this bill and was straight onto the phone to see what was going on and the following is what has happend since: -------------------- The Long Wait -------------------- British Gas has the worst telephone customer service I have ever come across, If you ever have to deal with them, You can expect long holding times. My longest time ... Read review

Advantages: No gas bills
Disadvantages: But what do I owe?

This is to warning all British Gas customers concerning the misfortunes which may befall them should they be so unfortunate as to have their meter changed, especially if this happens, as it did to me , without their knowledge! If you can’t be bothered to read the full version of events – skip to the abridgement in the final paragraph! Firstly, I should explain that I live in a basement flat and my gas meter, together with meters for the other five ...
...and that he would inform British Gas. In October 2006, I opened the door to another meter reader and had a case of “deja vu” when he repeated the same tale. This time I decided to ring and inform British Gas myself. After the usual frustrations of pressing correct numbers on my telephone key pad to find a destination and then finding out I was in a queue “because of the volume of demand”, I managed to speak to a very polite but tuneless voice and ... Read review

Advantages: gas seems fine
Disadvantages: telephone nightmare

British Gas I felt I had to write this review after having to deal with this company for the first time and being pretty disappointed. Having moved into a new flat and coming from a flat where all the bills were included in the rent meaning never having to deal with all these companies and now having to set up all the new accounts for things such as electricity, gas and water I found this company particularly tiresome to deal with. We were meant ...
...up the main line for British Gas that was listed in the phone book and getting through the rather long and tedious alternated service to find myself sat in a queue where I was being told I could be waiting for up to 25 minutes before my call was answered! This really did surprise me a lot considering what a large company British Gas is I would of assumed that they would have a very large customer service team working the phone lines to give a better ... Read review