My experience with BClub has been disgusting! When I first joined brittania, I found their service to be amateur at best, delays in getting the order to me, frequent stock outages, customer services came across as if they didn't care about their customers! Emailing customer services, I never obtained a response! Call queues, were upto 35 minutes at a time! I was classed as an elite member, which gave me 10% off all orders and free P & P, i would of thought they would of treated their customers better than this. The only explanation I obtained for the poor service was, they were experiencing technical difficulties moving their operation back to the UK from overseas, my god, they should of planned this better! I cannot tell you how angry I am, I have now disconnected my account with them! They did not say sorry, offer me retention deals to stay with them, did not offer to pass me to a manager, ahhhhhhhhhhh! I highly do NOT reccoment this poor company to any customers! They choice of music, dvd's is very poor (take a look at bclub.co.uk), they have games that are for last generation consoles (no PS3, XBOX 360 OR nintendo Wii games), it is absolutley 100% disgusting! I am a manager for a company and if my business was like this, I would seriously go back to the drawing board!
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good review, add a little more detail if possible but it's alright.
markus2100 19.05.2007 12:04
yeah, thanks for your support guys, much appricated. I am still boiling inside
silverstreak 19.05.2007 11:50
They haven't changed then. They hounded me years ago for a payment which I could prove I'd made, and only stopped churning out nasty letters when I threatened to take THEM to court. Wouldn't touch them again with a bargepole.
May 19th, 2007
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