Budget Insurance Company Limited

Advantages: was a reasonable quote previous
Disadvantages: Very rude customer support when complaining

Bennets renewed my motorcycle insurance even after I wrote to cancel after numerous conversations they agreed to refund ,only after I wrote to dvla for disposal proof but I only got £30 by cheque they said they would pay the remaining back to the credit card,I stated the account had closed but they insisted they would only pay back to the account from which it came otherwise they would be breaking the law,after totally contradicting themselves ... Read review

Advantages: Fine if you NEVER need to contact Customer Services or make a claim
Disadvantages: Incompetent, unhelpful, patronising employees

...people that Budget Home Insurance customer service will treat you, the customer, like dirt. In the end I gave up trying to get my policy altered and, with only a month to go on my Budget policy anyway, vowed to go with another company never to return. ... Read review

Advantages: Post Office fronted insurance product with £50 off first premium
Disadvantages: Unscrupulous and disrespectful outfit

...by BISL Limited, who operate Budget and Bennetts insurance providers. I received my renewal letter last week, and it stated that a payment will be automatically taken from my credit card account unless I cancel the insurance. I had never come across ths practice before and I considered it to be an unfair one, so I telephoned to inform BISL that I would not be renewing the policy. The attitude of the service representative, Sarah, was very poor ...
...started talking very loudly and aggressively. I asked to speak to her supervisor and a man called Jeremy came on the line to tell me that they had plenty of other customers and that the practice of taking automatic payments was an FSA guideline. He concluded the conversation by telling me that the convresation was being recorded and getting me to state whether or not I would be renewing the policy. I told him that I would not be renewing. I would ... Read review

I think this is standard with most policies that I have. The flip side is, if you are busy/forgetfull etc, your policy will renew and you won't be left uninsured should you forget to renew. If you are on top of things, then there's no problem to cancel, is there?