Budget Insurance Company Limited

Advantages: none
Disadvantages: Expensive overall, absolutely no customer service, excessive charges, rude staff

...but not as much as Budget were offering, they quoted me for the same deal as I was getting but without protecting my no claims and their price was just over £255.00. Well I'm a pretty safe driver, so I decided to go for it...................big mistake....................HUGE mistake. I'll tell you why. I telephoned their freephone number and gave my quote number, they asked a few of the usual questions, and then asked about the security device ...
...Next I wrote to Budget and made a formal complaint. Three weeks later I got a letter from them saying they had looked into my complaint and more or less said as I had not provided the required information or had an alarm fitted, they were not prepared to do anything about the catalogue of errors. Well I really had had enough of this company. I got in touch with the Insurance Ombudsman, and made a formal complaint. Gave them all the details with ... Read review

Advantages: Cheap
Disadvantages: Cheap service, rude staff in SA call centre

...have been a customer of Budget Insurance for about 5 years and have had two non-fault accidents. the first was dealt with swiftly and efficiently, my car was fixed, a replacement car was given, all with no effort required from me. My second accident however coincided with the renewal of my policy. This meant that at the moment I was being requoted, my policy reflected an accident that had not yet been recorded as a non-fault, so my premium sky-rocketed. ...
...found an 0800 number for Budget on a 'say no to 0870' website and got through to a customer services rep in the UK who, in a 10 minute conversation, sorted out what has taken me 10 months to do previously, which is commendable. One more thing (sorry, I know this is long) but if you ever try to call their SA customer services and ask for the person you had previously been talking to, they will suddently begin to tell you that the line is breaking ... Read review

Advantages: ease of use, good quotes
Disadvantages: telephone only

...My initial decision to use Budget was based entirely on cost - the quote was approx. £60 cheaper than the competitors. However, when Drake sank (excuse the pun) Budget showed its worth. I have heard from others who lost the remainder of their policy and the premium and were having to to the policyholders protection board (if that is the right name) to look for compensation. Budget, however, after letting us sweat for a while, merely asked for the ...
...of the term, underwritten by Budget itself. I understand that the circumstances were beyond Budgets control, but they dealt with them quite well, certainly better than other brokers. A little more communication during the proceedings would have been welcome, but I am very happy with the eventual outcome and will consider using Budget again. Though perhaps I will pay monthly this time! ... Read review

Advantages: Competitive at the Time
Disadvantages: Did Not Replace the Car New for Old if Written Off within 12 mths

My partner bought his car insurance through this company for the first time last year. We were unfortunate to be rammed 10 mths later and have our car written off. Three months later we are still waiting for our money. They are sending us pathetic letters, trying to waste as much time as possible, offering us almost £6 k less than we paid 10 mths previously. I am at my wits end, is there anybody out there, that can offer me advice as to whom to contact ...
...able to deal with our personal injuries claims. The Insurance company asked us to send them private adverts for the same car with same mileage etc. I sent them cars from garages as I was unable to find the same model privately for sale, and they are refusing them. I am at my wits end, and appreciate any advice similar readers that ended up in our situation can offer me. Did anybody else have a difficult time with this Company Many thanks ... Read review

Advantages: helpful staff, cheap prices
Disadvantages: Not available online :(

Budget car insurance is cheap - but the service is outstanding. I haven't been driving long and I had a small accident which wasnt my fault. I had been with Budget only a few weeks but I found they were more than helpful. As a novice I had very little idea what to do, althogh I did make sure I got the other drivers name and details. I phoned them and was rather worried because I didnt have a clue who had to claim or what. Having taken my worries ...
...to do and assured me that I wasnt at fault. I was told I didnt have to claim anything and that they would even deal with his company to ensure I recieved the correct amount etc.. should I encounter any troubles! Thankfully the mess is now sorted and my car repaired (only minor repair was needed to a rear light which was hit). It wasn't a claim case, but it was comforting to know they were there to advise me even when it wasn't really anything to ... Read review