Poor customer service
Advantages Cheap
Disadvantages Non-responsive
Detailed Rating
| Competitiveness of APR | |
|---|---|
| Comprehensiveness of range of products | |
| Product package | |
| Efficiency of service | |
| Value for money | |
| Online - Content/organization of site | Poor |
| Online - Reliability/speed of site | Poor |
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Author's newest reviews
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10/12/2007
Poor customer service |
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I had all my insurances with Budget basically based on price and how helpful they were on the phone.
Howvever as each policy comes up for renewal I am changing.
Reason?
I renewed my car insurance in September but 3 weeks later the car failed its MoT and as it was too expensive to repair I decided to scrap it.
I rang to tell them and they said there would be a surcharge of £55, I had had the policy for THREE weeks. Their terms and conditions say they will charge a percentage, to me it represented 50%.
I wrote to their customer service department on 30/9/2007 and after 2 more letters I am on the 10th December still waiting a response.
They will of course lose more than that when I renew all my policies elsewhere.
Attention, this is the first review from this author
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ewanm 30/12/2007 01:06
just.bcoz 26/12/2007 15:04
good review however more info and details will help to improve your ratings. if you add to your review let me know and ill rerate accordingly
MAFARRIMOND 11/12/2007 16:59
matty0501 11/12/2007 12:00
Welcome to Ciao. Nice first review. Matt :-)
as below