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Balancing Act

Advantages: Some genuine insight far beyond the sales environment
Disadvantages: None

Ok, so it's not the catchiest, title you've ever come across, but the title is just about the clunkiest thing about this book. The rest of it is just about as slick as you'd expect from the kind of salesman who's made his fortune selling the technique of ...

hiker 09.04.2013 · Read full review
Ciao members have rated this review on average: exceptional
Review of You Can't Teach A Kid To Ride A Bike At A Seminar - David H Sandler

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How does an organisation behave!!!

Advantages: Great cartoons :), Good cross referencing with various organisational theorists
Disadvantages: Little expensive

Having just completed a FdA Contact Centre Management course, the book I found I referred to this book the most as it provides a multidisciplinary approach to organisational behaviour. This is done through explaining various theories, models and concep ...

Yocal 07.07.2008 · Read full review
Ciao members have rated this review on average: helpful
Review of Organizational Behaviour: An Introductory Text - David Buchanan & Andrzej Huczynski

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Branson - by Tom Bower. Shocking and closer to the truth.

Advantages: Shrewd and clever, highly ambitious.
Disadvantages: A bully and egotist ?? U decide.

...shocked by this book.I have always been a big fan of Richard Branson and in some ways maybe he inspires me to do better in life, but i have to admit i was really sad to read this book and draw a few conclusions from it. Some time back in ...

reallife 23.09.2009 · Read full review
Ciao members have rated this review on average: very helpful
Review of Branson - Tom Bower

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An excellent read that aided getting my management degree.

Advantages: Recommended to managers and management degree students.
Disadvantages: Not recommended to anyone who does not want to forward themselves

This book has brought service operations to life as a student, for any given industry or sector. This would also be described as a useful tool for management. This ultimate management book discusses service delivery in a balanced and comprehensive manne ...

Calie_Waters 23.02.2011 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of Service Operations Management - Robert Johnston

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So, you're managing your practice admirably...

Advantages: simple, commonsense points which we all need to remember
Disadvantages: the complexities of modern business requirements in the age of over regulation

BUT ARE YOU MANAGING YOUR CLIENTS? An appreciation by Phillip Taylor MBE and Elizabeth Taylor of Richmond Green Chambers Law being a people business, or essentially, a people-with-problems business, client care and the policies which govern it are ...

PhillipTaylor 14.06.2010 · Read full review
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Review of Lexcel Client Care Toolkit - The Law Society

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