Business Post

--Intro-- The Business Post Group is split into 3 divisions -Parcel Services. UK to UK deliveries & is Business Posts largest revenue maker -UK Mail. Postal services for business customers. A Very new part of the group. -Specialist Services. Same day and pallatised services, UK Today, UK Pallets and Business Post Technical Couriers. I have only ever used Business Post parcel services and UK Today so they are the only ones i can review. --Business Post-- There are a range of services to choose from including before 9am, next day and saturday delivery. Depending on how specific your needs are ... more

My dealings with business post have only ever been as the recipient of goods where a retail firm has used them to dispatch said goods to me. They are never able to give even an estimate of delivery time, and their customer service agents have often been rude and unhelpful, refusing, it seems, to deviate at all from their scripted response to problems. Lately i ordered some pershiable items (food) that were dispatched via them, and was in all day to receive them. Not only were they not delivered, but Business Post lied, stating that a driver had called at my house, and finding no-one in, had ... more

Business post are easily the worst courier 'service' I have had the misforture of being forced to deal with. I have (or rather I havenot ) recently had 2 separate deliveries through business post. The first failed because the driver of the van never left any failed delivery cards so by the time I rang the suppiler the order had been sent back to them. The second failure was an order for alloy wheels - This time I did receive the card stating the delivery attempt was made - although the driver left me the wrong section of the slip so I had to go on the internet to find a number to call to ... more

I ordered 3 items from one company well before Christmas in time for a Christmas delivery. I left instructions that 'if not in leave over garden fence'. I returned from work Thursday before Christmas to a failed delivery card. As I really needed the items for presents I called Business Post and arranged delivery for Friday and again left instructions for the parcel to be left over the fence. When I returned from work on the Friday there was no parcel and no failed delivery card meaning they hadn't even attempted to deliver! I called and complianed and was told the item would be delivered over ... more

Just terrible. I ordered a TV to be delivered between 5pm and 8pm, requiring me to leave work early to get home in time. Needless to say, 3 hours of waiting with no delivery ensued. Telephone calls to the numbers specified websites gave no response - in particular, the delivery times phone line cuts you off after putting you on hold for 10 minutes. Finally got through to the general customer helpline, and they said that I would have to phone the depot. 5 hours of no-one answering the phone later, I called the general customer helpline again. Got an extremely rude woman telling me that this ... more