Onestopphoneshop - never again
Advantages Can't think of any
Disadvantages Lousy service unfulfilled promises non existent customer care
The Author
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30/05/2010
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22/10/2007
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A little story concerning my son and his latest mobile phone aquisition.
Mesmerised by the vast range of companies offering mobiles in the National press, young Jon was strangely attracted to the Onestopphoneshop (hereinafter 1sps) ad in the Daily Mirror, last December.After careful consideration he chose a Sony J70 phone on an Orange business tariff costing circa £30 per month, and the order was placed. 1sps advertised free next day delivery (it arrived just under a week later), free accessories (still waiting for in car charger/hands free kit and car holder)and £80 cash back as 2x£40 cheques at 2 monthly intervals(only 1 received).
There is a freefone order line but (yes you've guessed it..) after sales customer service is a charged call. I have taken up the matter for Jon and in 6 months I have written twice, phoned 7 times, faxed twice and the response can only be described as abysmal. There have been no formal responses from the company and promises for managers to call back when free have come to nought. Today, I was connected to Brian the supervisor who said "these things can't be resolved over the phone... put it in writing" (Remember the industry here) and despite the fact that a veritable rainforest has disappeared as a result of the paper I've used to date.I was also amazed to hear this guy matter of factly dismiss the complaint about missing accessories - 6 months on - stating "we haven't had stock in yet... we told your son in February and April."
End of rant but be warned this company is a nightmare to deal with and I cannot believe that this is a 1 off.In conclusion the 1sps service can only be described as POOR - though if you re-arrange the following... 1sps... I s'pose you could spookily describe them as P1SS POOR!
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littlefluffycloud 01/03/2007 14:16
fabfrog5 08/04/2006 18:53
abarthman 18/02/2006 20:24
muffinman 24/11/2005 22:23
habba 14/10/2005 11:52
I wish that I had seen this earlier. OSPS adverts are wholly misleading and they do not honour contracts. Their adverts offer discounts on line rentals which they claim are made by a combination of automatic cheque back and redemption certificates. The automatic cheque back payments are never made and the redemption process is very complicated with extremely ambigous instructions. It is impossible to get any sense out of the customer help desk - the only responses after queing for up to half an hour are glib answers and then they hang up. The customer services do not respond to e-mails or letters - even if they are sent by registered post. OSPS acts fraudulently. OSPS are part of Carphone Warehouse, but SURPRISE SURPRISE - DON'T expect Carphone Warehouse to be concerned about the ativities of OSPS. CW encourage this activity and also do not deal with customer complaints. Their advertisements are just as misleading and their business practices are just as dubious. Surrisingly the Advertising Standards Authority is not interested in the misleading advertisements placed in the press. I am waiting to see what action the Trading Stards Audthority take. DO NOT DEAL WITH EITHER OSPS OR CARPHONE WAREHOUSE OR THEIR ASSOCIATED COMPANIES MANY OF WHICH HAVE COMPETING ADVERTS IN NEWSPAPERS. THEY ARE ALL CONNECTED AND DISHONEST AND WILL COST YOU MORE MONEY AND AGGRAVATION THAN YOU WANT.
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